Back of House Account Manager- Edinburgh

As Back of House Account Manager your key role will be interviewing and vetting skilled



Chefs and Kitchen Porters, liaising with the Partners daily ensuring they are receiving an



excellent service and attending sales meetings promoting the Back of House department.



Excellent presentation with good verbal and written communication skills are essential with a



keen eye for detail. You will have high energy levels with a positive outlook and strong desire



to succeed.



You will have experience working as a Chef to some capacity or have a thorough



understanding of kitchen terminology and know a good chef when you see one. Having a



strong background in hospitality will put you in good stead with communicating with the



Partners (Hotels, Contract, & Events caterer's)



This is a great opportunity for anyone that has worked in Hospitality to a high level and is



now looking for progression in a new career. You will experience a steep learning curve and



we will help you to achieve your goals.



The role is based in Edinburgh with some travel to Glasgow needed. Working hours are 9am



- 6pm Monday to Friday but may require some weekend and evening work periodically to



suit the needs of the business, ensuring you are available for our Members and Partners



every step of the way.



Responsibilities



● Meet the Partners staffing demands with placing skilled Chefs and Kitchen Porters



appropriately



● Ensuring that the company have enough Members to meet the Partners demands



● Qualifying Chef CV's & interviewing one on one to assess their Chef level



● Hold group Kitchen Porters assessment sessions of 20+ candidates



● Qualifying candidates ensuring legal requirements are met to work in the UK and



have required documentation for their skill level



● Ensure all onboarded members are up to the standards set by Rota



● Attending Operations-focused meetings with Partners, taking feedback on staff



quality, punctuality, uniform and customer service and actioning upon these.



● Daily communications with the Partners, answering incoming queries & complaints



via phone and email



● Overseeing shift fulfilment and matching the right Members to the right shifts



● Comfortable rolling your sleeves up and taking on a variety of tasks



Essential experience:



● Cheffing background in hospitality industry such as Hotels, Contract Caterers, Event



Caterers, Pubs / Restaurant chains



Desirable experience:



● Hospitality Temporary Recruitment Experience



Skills:



● Practical and delivery-focused by nature - you have a 'get stuff done' attitude



● Comfortable rolling your sleeves up and taking on a variety of tasks



● Self-assured, with the ability to keep calm under pressure



● Collaborative and mature in approach, able to work with a range of stakeholders and



personality types to achieve a common goal



● Experience in delivery and customer-facing roles preferable



● Proficient at using GSuite and Microsoft Excel



Benefits



● Join a high-growth, exciting start-up and help shape the way they operate



● Almost too much responsibility - significant of room for you to grow



● Share options



● Discounted travel



● Competitive salary