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Spa Therapist - London

Employer
Plaza Premium Group
Location
Hounslow, London
Salary
Competitive
Closing date
13 Jul 2018

Spa Therapist - Heathrow, London

Reports to: Spa Supervisor

Summary of Position:

To provide a massage and nail service for the guests ensuring that any health checks are followed as per H&S requirements. Upsell where possible lounge facilities, such as spa treatments, to the passengers.  Support colleagues at Reception and in the lounge when it is busy.

Duties & Responsibilities:

  • Provide a massage service to guests
  • Provide a nail service to guests  
  • Greet, receive and where required collect payment from Guests at the front reception counter
  • Assist Guests in a friendly manner
  • Complete the necessary health checks prior to beginning the massage or nail treatments
  • Responsible for replenishing the stock and informing Supervisor what has to be ordered
  • Guide Guests to assigned areas
  • Keep the Spa area clean and tidy.
  • Upsell where possible additional services i.e. nails and massage
  • Support the Reception when the Spa is quiet
  • Any other reasonable request within the scope of your position
  • Working as part of a team, helping others out when required
  • Reporting early if equipment and stock is running low

Qualifications / Essential Skills:

  • Previous experience within a spa/hospitality sector
  • Qualified in various massage techniques
  • Knowledge of anatomy and physiology
  • Nail Technician qualification 
  •  Excellent interpersonal and presentation skills
  •  Able to build and maintain relationships with internal and external guests
  •  Eager to learn, positive and energetic personality
  •  Be organized and motivated
  •  Able to remain calm under pressure
  •  Possess a good command of English and have excellent communication skills, both written and verbal
  • Able to work flexible hours
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity

Health & Safety:

  • It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer.

Customer Service:

  • It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.

Your shifts will be agreed with your manager based on your contract of employment. 

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