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Front of House Team Member - Guildford

Front of House Team Member - Guildford

Do you have what it takes to make The Hummingbird Bakery buzz?

The first thing to greet our customers, aside from a tempting array cakes, is our friendly Front of House team.

We want every visitor to our branches to leave wanting a second taste of what The Hummingbird Bakery has to offer and this requires the dedication of outstanding individuals with a passion for our products.

Aside from being a people person and having a passion for fresh baking, you’ll have:

  • Customer service skills to wow
  • Exceptional communication skills with excellent spoken and written English
  • Bundles of enthusiasm and a desire to give every task your all
  • Creativity and a personality that is reflected in your work
  • An ability to make customers smile with delicious desserts

If we’re being really choosy, you’ll also have:

  • Experience in a similar bakery business or transferable skills from a similar industry role
  • Worked in a team in a similar business
  • Completed basic Health and Safety and Food Hygiene (Level 2 is ideal)

Main Responsibilities

  • To deliver exceptional customer service, greeting customers with a passion for our products, professionalism and providing an exceptional purchasing experience
  • To ensure impeccable standards of cleanliness in the branch
  • To handle cash and serve customers at the till point
  • To work efficiently as part of a team in a busy environment
  • To undertake duties allocated by the Management
  • To maintain the product displays, sell the product range and contribute to target sales
  • To adhere to a cleaning rota and ensure completion and sign off

Salary and rewards:

  • Free cake every day
  • A free 8” cake on your birthday
  • 50% staff discount 
  • A competitive pay rate of £8.50 an hour
  • Summer and Christmas parties as well as an annual meal out with your branch team
  • Halloween and Valentine’s Day event treats
  • Subscription to the Perkbox Scheme
  • Access to free private medical insurance scheme from your first day
  • Loyalty bonus rewards for being Team Hummingbird
  • Monthly bonus rewards for being awesome
  • Monthly Mystery Shopper bonus for being secretly awesome
  • The chance to receive training with our Product Development team and experienced Branch Managers, along with Manual Handling and Food Safety training
  • Excellent progression opportunities with a growing food brand at the forefront of the baking industry

Hours:

  • Flexible hours – working 5 days out of 7 including weekends, early mornings and evenings
  • Variety of contracts available. Full time hours 32-40.
  • 28 days annual holiday (including Bank Holidays).

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