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Clinic Bookings Administrator/Enquiry Handler (Bank)

Employer
Nuffield Health
Location
England, West Midlands, Wolverhampton
Salary
Up to £8.30 per hour + + gym & healthcare
Closing date
27 Jun 2018

Job Details

Clinic Bookings Administrator / Enquiry Handler (BANK)

Nuffield Health Wolverhampton Hospital is set in 6 acres of wooded grounds and is a modern, well-equipped hospital with 28 en-suite private rooms and 11 private en-suite day rooms. We have two major theatres, and endoscopy suite and diagnostics suite including a state of the art MRI scanner.

As first point of contact, you will provide a high quality sales enquiry handling service, supplying potential customers with information about the services offered at Nuffield Health Wolverhampton Hospital and effectively manage the customer relationship between hospital and enquirer.

The role will require you to take ownership of all enquiries received into the hospital from various stakeholder groups including patients, consultants, and medical secretaries. You will respond to a wide variety of customer request primarily via the telephone but also from web enquiries and face to face. You will be responsible for maintaining and updating all sales leads via a customer relationship management system (CRM) and following each lead to close, focussing on maximising sales and customer service levels. You will respond to a wide variety of customer request in a professional manner, including supporting patients to access a number of consultants by providing an efficient appointment service.

This is a varied front line role delivering a highly customer focused service to all. You must be able to demonstrate excellent communication and organisational skills, together with a friendly, outgoing personality. Previous experience in a similar environment is preferred.

Please note a DBS disclosure will be applied for on the successful candidate.

Please note: As a Bank Worker you would be called upon when required to provide cover during periods of sickness, holidays or increased workload. You would not be classified as an employee and would therefore have no fixed working pattern or entitlement to guaranteed or continuous employment.

Closing date 17th November 2017 however this may close sooner dependant upon the number of applications received.

Company

Company info
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Nuffield Health

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