Employee Relations Advisor - Nottingham

Employee Relations Advisor - Nottingham

About The Role

To provide a consistent, credible and comprehensive ER service which includes end to end case management, providing commercially prudent advice, improving the capabilities of line managers and implementing interventions that address key themes and issues. Key responsibilities: 

• Managing all medium and high risk ER cases to resolution.  This will include drafting all correspondence relating to the case, providing telephone advice throughout the process and, with the support of the Coordinator, completing all associated administration.
•  For each case, identifying and addressing potential risks and ensuring the final decision takes into account commercial factors such as risk of compensation, reputational damage and potential tribunal claims as well as current employment law and Company policy.
• Delivering effective coaching and development to line managers resulting in a positive impact on business performance and preventing a re-occurrence of issues.
• Ensuring the HR systems, case management tools and employee files are accurate, up to date and reflect advice given, action taken and that the paperwork has been sent in a timely manner eg invite, outcome, appeals.
• Supporting ER Coordinators, and the wider HR team, with all escalated matters to help determine the best course of action, ensuring that high-risk cases are quickly identified and escalated to the Senior ER Advisor.
• Handling escalated Line Manager queries that the HR Service Team or ER Co-ordinators are unable to resolve such as the interpretation of policies, best practice advice, case precedent and employment law specific queries.
•  Ensuring cases are appropriately prioritised and all actions are executed in line with the team’s Service Level Agreement.
• Addressing issues of line manager non-compliance in relation to HR policy, process, procedure and employment law.
• Managing long-term absence cases including the preparation and production of MI reports and making meaningful interventions to ensure all cases are dealt with in a reasonable and timely manner.
• Developing effective working relationships through building trust, credibility and by working in a timely and effective manner.  Key stakeholders include Line Managers, the HR Service Team, HR Business Partners, the legal team and Occupational Health Partners.
• Preparation and presentation of monthly reports on volumes, trends.  Identifying opportunities, and putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training.
• Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching, in order to improve Line Manager (and the wider HR team) capability in handling ER related issues and which drives business performance.
• Working with the ER team, identifying and implementing performance improvements to ensure the HR processes, procedures and policies are efficient, fit for purpose and continually improving and adapting to business need whilst remaining legally compliant.
• Assisting the Senior ER Advisor with adhoc projects when required.Ensuring a high level of confidentiality is maintained in all aspects of work.

Qualifications and Educational Requirements: 

• GCSE or equivalent – Maths & English.
• CIPD or equivalent qualification or relevant HR experience.

Skills and Experience Required: 

• Experience of working in a high volume ER or HR Advisory role.
• Up to date employment law and best practice HR knowledge.
• Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases.
• Clear, articulate and concise communication skills - both verbal and written.
• Ability to work with ambiguity.
• Good listening skills and questioning techniques.
• Experienced in delivering coaching, training and development interventions to raise Line manager capability.
• Experience of developing HR policies, procedures and processes.
• Excellent attention to detail.
• Competent use of working with a case management system.
• Experience of working within a customer focused function within a large, retail based, company.  Betting & gaming experience desirable.
• Proven ability to effectively prioritise, plan and organise own workload.
• Proficient IT skills - MS Office.

At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.