JOB SUMMARY                                                                               

To undertake the set-up, servicing and breaking down of all Conference & Banqueting functions, also working and cashing up within the function bar, in an efficient friendly manner to guests and working colleagues in accordance with company standards.

SCOPE / BUSINESS CONTEXT

• Part Time position based at the Bournemouth Highcliff Marriott Hotel.

CANDIDATE PROFILE

Experience:

• Previous experience working within a similar environment preferred

       Skills and Knowledge:

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Teamwork and Team Leadership
• Ability to verbally communicate effectively with guests and co-workers.
• Pushing, pulling, bending, stooping, upward reaching
• Exposure to cleaning chemicals
• Exposure to extreme temperatures
• Prolonged periods of standing and/or walking                                                                                                                                          

        Education or Certification

• Good level of English essential

SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. To check the function list and set-up meeting and banqueting rooms in accordance with special function instructions and meeting room inspection checklist Meeting Edge & Company standards.

2. To ensure that all AV equipment used for service is clean, in good working order, and stored in correct storage areas.

3. To refresh meeting rooms during breaks and replies iced water, sweets, minerals, tea and coffee and other requests.

4. To respond quickly, efficiently and pleasantly to late requests for Conference & Banqueting equipment, refreshments, food & beverage items.

5. To serve all refreshments, food & beverage items in accordance with company standards in quality, quantity and presentation.

6. To clean and maintain all Conference & Banqueting areas dispense, pantry, AV room, table stores, ground floor corridor and meeting rooms.

7. Ensure par stocks are maintained for all materials and notify Conference & Banqueting supervisor when items are needed before running out.

8. Record items used from Meeting Room beverage boxes and pass onto Reception for billing.

9. To assist the Conference & Banqueting Supervisor in the execution of duties at all times.

10. To be aware of all company rules & regulations as outlined in the associate handbook. Particular attention being paid   to the sections on Health & safety at  Work, fire instructions and regulations covering company keys and lost property.

11. To ensure signing in and out is in a clear and legible fashion, using the sign in-out   sheets.

12. To carry out all reasonable duties as requested by the Conference & Banqueting Manager / Supervisor or Management team.

13. To uphold company image standards.

14. To ensure that keys are kept secure and signed in at the end of your shift.

15. The radio must be worn at all times and respond to promptly.

16. To encourage and adhere to all aspects of Service Excellence.

17. To ensure Conference & Banqueting Bar is stocked to the required par, by requisitioning liquor from the cellars.

18. Take responsibility for cleaning the lines and optics to Health & Safety and Brew master standard.

19. Complete the cashing up at the end of the shift, ensuring the float is correct.

20. Ensure the Conference & Banqueting bar is cleaned to operating standards at the end of each shift.