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Reservations Agent - London

Employer
The Ned
Location
London
Salary
Discussed at venue
Closing date
10 Jul 2018

Job Details

Reservations Agent - The Ned London

The Role:

We are looking for an experienced full time Reservations Agent to join our welcoming team in our support office in Bank. As The Ned is a joint venture between Soho House & Co and Sydell Group, the reservations team will sit as part of the existing Soho House & Co central reservations team but as a separate division and will be responsible for all room and advance restaurant reservations at The Ned. 

Responsibilities:

• To effectively handle all incoming calls and email enquiries for room and advance restaurant reservations, converting enquiries to bookings.
• To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• To complete all bookings in line with mystery shop guidelines.
• To work to agreed service KPIs.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• To ensure that The Ned reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation.
• To undergo any training needed to achieve the above responsibilities.

Desired Skills:

• Telephone based customer service experience essential
• Previous experience with Opera/OpenTable is preferred, however full training will be provided to the successful candidate
• Good attention to detail and administration skills
• Previous experience of working with high profile/VIP guests
• Experience of working in a 5 star/luxury hotel or restaurant environment 
• Excellent reading, writing, and oral proficiency in the English language
• Excellent time management skills with the ability to prioritise tasks and meet deadlines
• Sufficient knowledge of Microsoft Office
• Problem solving skills and the ability to manage complaints efficiently

We offer:

• Competitive salary 
• Benefits package
• 28 paid holidays per annum inclusive of bank holidays
• Fantastic career growth opportunities 

How The Ned Happened 

Taking over the City’s disused Midland Bank Building, Soho House & Co. and New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 250 bedrooms, 10 restaurants, bars, a member’s club, Barber & Parlour, Ned’s Club Active & Relax, two swimming pools, along with six dedicated event spaces.

Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile. We’re building a great team, and everyone will have the opportunity to learn and grow their skills.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Company

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The Ned

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