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Spa Operations Manager - Tring

Employer
Champneys Health Spa
Location
Tring, Hertfordshire
Salary
Competitve
Closing date
10 Jul 2018

Spa Manager - Tring

REPORTS TO: Spa Operations Manager

RESPONSIBLE FOR: Assistant Manager, Day Manager, Therapists, Hairstylists.

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire, and our most recent Hotel Spa in Kent, Eastwell Manor.

The Spa Manager is required ensure the smooth running of the treatment department, offering guests ultimate customer service.

DUTIES AND RESPONSIBILITIES

  • To assist in ensuring the effective professional management of the daily operation of the Spa Department.
  • To manage good staff/colleagues relationships within the department. To assist with training and development to ensure ultimate client care.
  • To operate the Spa Department in a cost effective manner in line with department budgets
  • To assist in managing Spa employees to achieve retail and treatment sales targets as set.
  • To carry out department inspections and address findings.
  • To ensure procedures in the department support ultimate client care.
  • Assessment and recruitment of required staff, ensure we have the correct amount of staffing at all times, with a solid recruitment plan.
  • All new staff to receive a detailed department induction and company induction. Ensure the treatment desk is covered at all times.
  • To encourage and motivate staff to reach set targets.
  • Ensure all departmental billing is carried out accurately and on time. Liaise with ‘Front of House’ to ensure correct billing
  • Workload to all staff is evenly distributed.
  • Ensure high standards of presentation and cleanliness are maintained at all times within the department.
  • Schedules are all suitable and care is taken to the planning of a guest’s stay All front line people are trained in the standards and procedures required.
  • Complaints are analysed and training carried out when needed.
  • Ensure all members of staff are aware of actions to be taken in the event of a fire, ensure safety of all equipment at all times.
  • Be aware of any hazardous substances in use within your department, if they are notifiable substances notify your Health & Safety Officer in order that they may be registered.
  • Ensure that all members of staff are aware of all aspects of safety connected with their jobs
  • Ensure that all members of staff are wearing protective clothing if necessary for a particular job or treatment.
  • All members of staff must be properly trained and qualified before doing any treatment/class.
  • Responsible for the Health & Safety within the department, Maintain first-aid box within your department.

PERSON SPECIFICATION

Qualifications

  • NVQ 2 and 3 or equivalent.

Experience

  • 2+ years’ experience in a spa management position.

Skills

  • Ability to organise and prioritise work.
  • Be able to motivate and manage a team effectively.
  • Be innovative and creative, always assessing procedures and adapting. Flexible and responsible.
  • Strong leadership skills and ability to think on your feet. Be familiar with computer packages.

Knowledge and Understanding

  • Knowledge of all treatment procedures and products and to be able to adapt treatments to a clients need.
  • Knowledge of the teams’ skills and areas trained in so that work can be allocated effectively.
  • Knowledge of all Fire, Health and Safety Procedures, ensuring your team are also knowledgable.

BENEFITS

  • We offer industry competitive salaries and an attractive benefits package, which includes:
  • Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
  • Generous staff discount in the Champney’s boutique and retail offer.
  • Employee and family member discount for mid-week residential breaks at Champneys resorts.
  • Complimentary staff spa facility day on successful completion of probationary period. Subsidised meals whilst on duty.
  • Discounted Champneys Club Membership. Childcare voucher scheme.
  • Participation in Wider Wallet shopping discount scheme. Option to join private healthcare scheme.
  • Training and development opportunities.

Some restrictions or variations may apply depending on resort, role and length of service.

Our benefits package is subject to review from time to time.

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