Reception Host - Newcastle
We have an exciting opportunity for a Reception Host to join our highly successful team in Newcastle where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.
As our Reception Host you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below.
As a Reception Host you will:
- Providing a warm, vibrant welcome to all guests on their arrival. Assisting guests in a friendly, courteous and professional manner during their stay with us. Take every opportunity to upsell F&B facilities, including meetings and events. Demonstrate full knowledge of the hotel’s facilities and be able to convey information regarding other hotels in the group. Deal with complaints politely and positively making every effort to resolve there and then; refer to your line manager if unable to resolve. When required, accurately complete the necessary administrative elements for the Reception Department.
- Being the face of your Village Hotel, ensure presence in the reception area at all times. Be aware of and operate hotel cash handling when required, security and emergency procedures and report any discrepancies immediately to the Host Manager.
- Demonstrate exceptional Interpersonal skills and display a ‘larger than life’ personality Possess highly effective communication skills and the ability to be bubbly and approachable at all times, whilst also being able to adapt to differing situations. Demonstrate a passion for guests having a great experience Have the ability to leave a positive lasting impression on all our guests
Why choose us?
We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities. They also have a Starbucks, meeting rooms and conference facilities. We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.
If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.
Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.
Apply now to be our Reception Host.