If you're great with people and can be welcoming and confident with customers, you could start your career by training as a Customer Service Apprentice with GLL at Copeland Bowls and Sports Centre in Whitehaven, Cumbria.

This 12 month apprenticeship will teach you how to deliver the very highest standards of customer service whether in person, on the phone or by email. Through supported work-based learning, you'll become adept at handling customer enquiries, processing money and card payments and using various software systems. The scheme will also give you a good grounding in sales, using various methods such as outreach, events, customer tours of the leisure centre and cold calling. During this apprenticeship, you'll work towards your Level 2 Diploma in Customer Service, Employer Rights and Responsibilities and, where applicable, Functional Skills English and Maths.

You'll need to:

• Be friendly - you'll be helping lots of customers from all backgrounds
• Be hard-working - our leisure centres open weekends and early mornings (don't worry; you won't have to do them all the time!)
• Enjoy learning - we'll train you to get a range of different qualifications
• Use computers - some knowledge of Microsoft Office (i.e. Word, Excel, Outlook) would be an advantage

These apprenticeships are based in Better Leisure Centres, which are run by GLL - the UK's largest leisure operator - so if you're hard-working and pass your apprenticeship, you'll have the opportunity to build a long-term career with us.

In return, we offer:

• Discounted membership at our Better Leisure Centres
• Free uniform
• Competitive salary
• Ride to Work scheme
• Pension
• Training and career development opportunities

Apply now and see how far you can go with a Better Apprenticeship.

All pay rates are subject to skills, experience, qualifications, age and location.

About Us
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.