Holiday Services Manger - Clacton-On-Sea

Seawick Holiday Park

Full Time

A little about Seawick Holiday Park …

Seawick Holiday Park has undergone 3 million pounds worth of investments over the last 3 years making it the number one holiday park destination on the Essex coast.

The refurbishments included a brand new reception, shop, entertainment complex and indoor swimming pool.

We are constantly redeveloping the park and have increased our bases by building 5 new developments across the park.

You will be working under an experienced General Manager and assistant General Manager – who will support and guide you to ensure that you will exceed all expectations.

Park Holidays UK offer a skills academy programme which can offer a great progression to further your career.

Little about Park Holidays Uk

With 28 parks stretching from Devon in the west to Suffolk in the east, we are the largest operator of parks in the south of England.

We offer a range of distinctive and individual parks in some of the most popular resorts along the coast. Each has its own style and character – but always with the same high standards of accommodation and service.

Facilities vary from park to park, but usually include a leisure pool complex and club house with regular entertainment.

At Park Holidays UK we always aim to offer customers the very best value for money with our affordable caravan holidays. If you are looking to own your own holiday home we offer a wide range of great value models to suit all tastes and budgets.

What will I be doing?

As Holiday Services Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Holiday Services Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front desk operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular Guests are recognised and that the Reception department operates with a sales attitude and promotes the Park Holidays brand
• Maximise Unit occupancy
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front desk Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of Park products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all Park departments
• Monitor staffing levels to meet cover business demands
• To monitor the standards of work of all cleaners within own area of work, ensuring work is to the agreed operating standards
• Ensure chalets/Holiday Homes have keys all counted for.
• To operate a cash point and control monies and reception safe
• To complete all Welcome Packs with corresponding programmes, membership cards etc
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Reception team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

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What are we looking for?

Holiday Services Manager serving Park Holidays brand are always working on behalf of our Guests and Owners working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Level of IT proficiency
• Level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Benefits

• Competitive rates of pay
• Fantastic team environment
• 25% Discount on holidays for yourself, friends and family
• 50% Off Food in our club houses
• Full uniform provided where necessary
• Full training

Job Type: Full-time