Service Leaders. Made at Welcome Break

Starbucks - Gretna Green Services 

UP to £19,000 per annum plus excellent benefits 

Cool head? Passionate about great service? Ready to inspire others? As a Welcome Break Service Leader, your job is to make sure every customer enjoys a great experience when they pull off the motorway for a break.  Using our ‘Famous Five Service’ model, you’ll lead and motivate Team Members to deliver superb customer service consistently round the clock.

OK, so it’s a lot to ask. But you’ll get bespoke training and support to develop your leadership skills and excel in your role. And if you do well, you’ll have the opportunity to progress into senior management roles.  

Qualities we look for

To make it as a Service Leader, you’ll need to be:

• A good leader and motivator who can inspire others
• Fanatical about delivering exceptional customer service
• Ready to roll your sleeves up and lead by example
• Ambitious to progress in your career

Your experience

You’ll already have experience of leading teams in a customer service environment, ideally in the retail or catering sector.

Key benefits for Service Leaders

• 30 days’ holiday
• Contributory pension (after 3 months)
• Structured career path and bespoke training
• Free on-site parking
• On-shift meal allowance
• Exclusive savings at well-known high street and online retailers

Due responsibilities within the role applicants will need to be 18 years of age or over