Conference & Banqueting Assistant - Glasgow

Conference & Banqueting Assistant - Glasgow

REPORTING TO:  Food & Beverage Manager      
KEY LIAISON:  All departments/employees/guests 
JOB TYPE:   Part Time  
 
SCOPE & MAIN PURPOSE 
 
Gleddoch, one of the most prestigious hotel, golf and spa resorts located in Renfrewshire is recruiting a part time Conference & Banqueting Assistants to join our existing team. Gleddoch is a 70-bedroom hotel, golf course, luxurious spa with food and beverage outlets. 

We are looking for individuals who are totally customer focused and can offer excellent customer service with a knowledgeable, friendly and effective approach to ensure our guests always receive efficient, friendly and professional service and that all conference and banqueting areas are kept maintained at all times. 
 
KEY DUTIES & RESPONSIBILITIES  

• To ensure conference and banqueting function rooms are set up in accordance with hotel function requirements
• To attend training when required
• To fully deliver excellent customer service at all functions and events
• Greet all guests warmly and with appropriate greeting
• Have a good understanding of menus, drinks etc and can deliver this appropriately to any guests when asked
• Serve welcome drinks, food, meals, condiments etc.  
• Open and pour wine at the table side
• Taking orders and processing payments when necessary
• Replenish buffet items to ensure freshness and correct presentation  
• Ensure guest satisfaction throughout the event  

GENERAL:

• Comply with the company codes of conduct at all times.
• Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display. 
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
• Have the desire and ability to improve your knowledge and abilities through on-going training and development.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• Produce reports as required/requested by your line manager.
• Attend business reviews/board meetings as appropriate and actively contribute to all internal meetings.
• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to health, hygiene and fire safety.
• Familiarise yourself with emergency and evacuation procedures.  

ALL EMPLOYEES 

• To attend training when required.
• To be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work.
• To participate in your annual review discussion and any subsequent conversations to review performance and objectives.
• To have a flexible approach to the hours you are required to work.
• To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests.  

Due to the nature of our business this is by no means a complete listing of the responsibilities of the role and you may be asked to complete other duties as a result of a business need. 
 
Ideally the successful candidate will have experience working in a Hotel accounts department and have a good understanding of the operational procedures throughout a hotel business. 

WHAT WE OFFER YOU: 

• A great place to work
• A rate of pay that exceeds national minimum wage
• A full uniform
• Discounted food, beverage and accommodation rates
• Discounted Spa treatments
• Discounted access to the leisure facilities
• Discounted access to the 18-hole championship golf course  

THE RECRUITMENT PROCESS: 
If this job ticks all the boxes for you and you can deliver the high standards that are expected from a hotel such as Gleddoch come and talk to us. Send your CV with a cover note and the position you are applying for