Assistant Operations Manager - London

(Events) Assistant Operations Manager - Royal Garden Hotel, London

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants, extensive conference and events spaces and a health club. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located next door to Kensington Palace and some of London’s most famous attractions. The hotel also has a rich and remarkable sporting legacy dating back to the famous World Cup win of 1966. 

The team at the Royal Garden Hotel looks after 11 multipurpose Conference and Event rooms, catering for up to 500 guests in our largest Banquet room, the Palace Suite. Our C&E team are passionate about delivering only the very best in five star services.

About the Role

In the role you will ensure that all function arrangements are adhered to as pre-arranged with the client. This includes meeting with clients prior to events to discuss final arrangements and timings. Furthermore, you will assist the management of the department with daily operational requirements

Responsibilities

• Meets the client prior to the start of the event to check final arrangements and timings.
• Communicates on a regular basis to all members of the department, and to maintain a close working relationship with all members of the department.
• Assists the management of the department with the daily operations in the Operations Manager’s absence.
• Checks room set-ups prior to the event ensuring SOPs are being adhered to, feeding back any inconsistencies to set up team.
• Attends any relevant operational meetings in the absence of the Operations Manager.
• Ensures constant, effective communication is maintained with the conference and events co-ordinators along with all other departments of the hotel.
• To pro-actively plan work to ensure the smooth running of the department.
• Deliver training in the department on SOP.
• Carries out any other duties requested by the Conference and Events Operations Manager.

Ideal Candidate

This role requires you to build strong working relationships with all members of the Conference and Events department and relevant support departments. We are looking for an enthusiastic and confident individual, with proven managerial experience, in a similar role, in a five star environment, as well as strong communication skills at all levels.

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within two weeks, please assume that your application has been unsuccessful on this occasion.