Club Member Relations – The Ned, Soho House

How The Ned Happened

Taking over the City’s disused Midland Bank Building, Soho House & Co. and New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 9 restaurants, bars, a member’s club, Barber & Parlour, Ned’s Club Active & Relax, two swimming pools, along with six dedicated event spaces.

Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile. We’re building a great team, and everyone will have the opportunity to learn and grow their skills.

The Role

You will be responsible for delivering an exceptional experience for our Members. Excellent, above and beyond style of service is the foundation of everything you do. You will have exceptional people skills and enjoy be a natural host. You will be comfortable with standard PC systems, have a passion for helping people and can think on your feet. You are great at multi-tasking and thinking outside the box. You are comfortable dealing with high profile guests from diverse backgrounds.

If the above sounds like you and you have proven experience in delivering an amazing customer service, we would love to hear from you.

What are we looking for:
Flexibility is essential, as you will be working within the operation until the club closes, which will involve working until the early hours.

To successfully fulfil this role, you will have current or previous experience as a in an established host / hostess in a high-end environment. You will also have:
• Exceptional communication skills (verbal, listening, writing)
• Pro-active and reliable
• Have the ability to provide a personalized, and intuitive service
• Efficient in multi-tasking in high pressure environments
• Passionate about helping people
• Creative thinker

We offer

• One of the most competitive salaries in the industry
• 28 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Annual staff events
• Discounted rates at The Ned
• Fantastic career growth opportunities

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.