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Assistant Revenue Manager - London

Employer
Chelsea FC
Location
Fulham, London
Salary
Competitive
Closing date
29 May 2018

Assistant Revenue Manager for Millennium & Copthorne Hotels at Chelsea FC​

Place of work:  Millennium & Copthorne Hotels at Stamford Bridge Stadium, Fulham

Working Hours: 40 hours per week across any 5 of 7 days per week 

Reporting to:  Hotel - Reservations              

Job Function:  To assist the Revenue Manager in implementing and controlling selling strategies and managing operations within the Reservations as well as delivering the greatest potential of Groups towards achieving revenue targets      

Main Responsibilities:

  • To demonstrate a good understanding of the market segmentation within the budget and forecast strategies for both the Millennium and Copthorne hotels.
  • Responsible for creating and working a pricing strategy for groups in both hotels demonstrating knowledge of budget, forecast and local/ national market factors.
  • Responsible for updating and distributing the freesale chart to Travel Agents
  • Assist and manage day –to-day operations of Reservations and Groups
  • Actively engage with group providers to ensure strong working relationship, best sales opportunities and good product knowledge.
  • To ensure correct process of reservations into ORS/PMS as well as correct segmentation.
  • To ensure that all planning for guests/groups are effectively communicated to all necessary departments.
  • To ensure that group allocations are utilised to their maximum potential within revenue management guidelines.
  • Ensure the administration of confirmed/ optioned groups is to the highest possible standards of efficiency and professionalism.
  • To ensure credit policies are clearly communicated and adhered to
  • Communicate to the team any internal and external promotions and events
  • Train and recruit new starters to company standards
  • Monitor the reservations and group reservations inboxes and duties are being delegates to the team
  • Investigate no-show’s and cancellations
  • Participate in Revenue meetings and preparation of management information as required.
  • Deputise for Revenue Manager when away for setting prices, forecasting and updating availability.
  • Develop sound knowledge of revenue management system IDeaS and ensure group pricing is adhered to and special events have been set when relevant.
  • Ensure accuracy of all reservations by quality checking arrivals and reservations made yesterday.
  • Train and recruit new starters to company standards
  • To ensure rates are loaded in the system
  • Assist with staff, contractors, and friends and family requests
  • Organise departmental monthly rota and submit monthly payroll
  • Ensure all compliance with all health & safety requirements
  • Actively upsell and encourage team to confidently upsell superior room types
  • Liaise with other departments top promote good working relationships and take ownership of inter-departmental challenges by offering solutions to relevant parties
  • Carry out all reasonable requests by management.

Personal Specification:

  • Minimum of 2 years’ experience in a supervisory role within reservations.
  • Ability to manage and control overbooking levels by house and room type
  • Opera PMS and working knowledge of IDeaS RMS
  • Previous experience of personal client relationship management
  • Demonstrable competence in quoting prices and availability for both corporate and leisure segments
  • Confidence and experience of conducting show rounds aligned to the needs of all markets
  • Confident and pro-active client communication skills including problem resolution and complaint handling.
  • Competence and confidence in representing the hotels and department in both internal and external meetings and appointments
  • Forecasting experience by segment and day for occupancy, rate revenue and RevPAR
  • Confidence in people management up to and including recruitment, review and performance management
  • Excellent standards of personal presentation, projecting a positive image and ambassadorial image
  • Valid visa for working within the UK
  • Excellent organisational skills & ability to prioritise

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Closing Date: 31st May 2018

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