Duty Manager - Milton Keynes
- Employer
- Patisserie Valerie
- Location
- Milton Keynes, Buckinghamshire
- Salary
- Competitive
- Closing date
- 17 Jun 2018
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Duty Manager - Patisserie Valerie Milton Keynes
Reports to:Store manager, Deputy Manager / Operations Manager.
Aim: To lead the store in driving sales, following company policies and procedures whilst achieving K.P.Is
OBJECTIVE:
- To maintain the highest standard of service and food according to Patisserie Valerie standards.
- To manage and lead the store, work closely with Operations and the store team.
- Drive service standards.
- Control wage costs, reduce waste and maximise margin in line with maintaining food and drink quality in a hygienic and safe environment in line with the Patisserie Valerie standard.
RESPONSIBILITIES
- To maintain the integrity and goodwill of the company at all times.
- To offer support and counsel to staff and management.
- To ensure, through effective leadership, an efficient, profitable operation.
- To create and maintain an excellent team spirit.
- To maintain direct contact with Store Manager and report concerns, issues and initiatives.
- To ensure the Health & Safety of all staff, customers and visitors and guarantee the effective implementation of the company's Health & Safety Policy.
- To support the Store Manager in maximising sales within the parameters of the company's procedures.
- To ensure that all customer complaints are resolved in a professional courteous manner and that serious complaints are recorded and reported to Senior Management.
- To protect the operation from stock shrinkage and to provide a vigilant approach to cash-handling, stock and waste control.
- To maintain a high standard of hygiene and cleanliness within the store.
- To monitor and record all employee absence.
- To comply with all Head Office directives and to communicate their contents effectively to all members of staff.
- To ensure that all paper work is completed to standard and within time limits.
- To maintain an effective counter display throughout the day whilst ensuring the efficient rotation of stock.
- Where reasonable, to provide Management cover at other sites.
- To undertake such other duties as reasonably be required by senior management.
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