Royal Garden Hotel

Conference and Events Sales Executive - London

Kensington, London
17 May 2018
24 May 2018
Job Type
Full Time

Conference and Events Sales Executive - Royal Garden Hotel, London

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants, extensive conference and events spaces and a health club. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located next door to Kensington Palace and some of London’s most famous attractions. The hotel also has a rich and remarkable sporting legacy dating back to the famous World Cup win of 1966. 

Our Sales and Marketing team have a keen interest in building sustained customer relationships with a view to develop business.

In the role you will:

  • Builds relationships with MICE agents, DMCs and corporate clients to maximise number of enquiries received in order to grow the C & E/Group business in line with budget requirements
  • Account manage designated conference accounts and DMCs to ensure that the hotel receives maximum business.
  • Sets and implements an annual strategy for each preferred account in conjunction with Director of Sales and Director of Conference and Events
  • Monitors the production from managed accounts with the help of the Conference and Events Team (reactive) and morning reports ensuring that the hotel gets the best possible level of business.
  • Hosts educationals, familiarisation trips, site inspections and entertainment where necessary and assist colleagues with their requirements. Include members of the C & E team on relevant fam. trips.
  • Meets with Conference and Events team to discuss follow up received from an in-house event and discuss future actions related to that account
  • Meets with in house conference organisers to establish a rapport and explore future business opportunities
  • Produces a monthly report of key activities undertaken, enquiries received and conversion
  • Produces a detailed sales activity report after each appointment to include meeting notes and action to be taken. This report should be saved within 5 days from return of every appointment on Delphi.
  • Maintains the Delphi database and system to ensure all details and enquiries are updated.
  • Attends and organise tradeshows and networking events as required. To actively promote the HBAA code of contact within the hotel.
  • Ensures welcome cards are placed in guest’s rooms when bookings are received from known companies direct or via agents. To ensure there is effective communication throughout the department and hotel.

The ideal candidate will have:

  • Effective communication skills
  • Proven ability to dealing with enquiries and converting them into show-rounds
  • Prior experience managing accounts is preferable
  • The ability to build and maintain effective relationships
  • Confidence to conduct cold calls to generate business interests
  • A comprehensive understanding of the basic principles of selling
  • Previous experience of working as a coordinator in a venue or hotel

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter outlining what you think makes a successful sales person.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

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