Supervisor​ - LANG - Shangri-La Hotel, At The Shard, London

Located in the heart of St Thomas Street, surrounded by Borough Market, London Bridge Station and the bustle of SE1 and the City, our high-end Artisan Deli, 廊 Láng, will offer morning coffees and pastries, grab and go items throughout the day, artisanal quality lunch and tea items, afternoon tea sets, signature cakes, chocolates, macaroons and packaged savoury items and salads as well as a variety of beverages.

We have an amazing opportunity for a Láng Supervisor to join our ground floor high-end Artisian Deli Láng.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

The Role

The Láng Supervisor will be responsible for providing the finest personalised service by adhering to Food and Beverage brand standards and by engaging with our guests and creating memorable experiences for them. Deputising in the absence of a manager, the Láng Supervisor will take responsibility for Láng during a shift. He/She will supervise a team of Waiters/Waitresses in order to make sure that service is consistently perfect. He/She will support management with all departmental training matters, including H&S, food hygiene and training. He/She will ensure that the F&B team achieves profitability and growth in line with our Core Values (humility, courtesy, respect, helpfulness and sincerity) at all times.

Essential Requirements

• Relevant experience in a similar role
• Excellent guest engagement skills
• Team leader/builder
• Exceptional organisational skills and attention to detail
• Fluent in English (both oral and written)

Responsibilities include, but not limited:

• To create an engaging experience with the guests at all times
• To anticipate guest needs, respond promptly and acknowledge all guests.
• Handles minor complaints and reports them to the Manager or Assistant for proper action
• To ensure  opening, closing and cleaning duties are fulfilled as defined by the respective checklists
• Performs his/her duties in a way that upholds our Core Values (humility, courtesy, respect, helpfulness and sincerity) and Code of Conduct at all times
• To foster and promote a cooperative working climate, maximizing productivity and employee morale; To take care of the well-being and motivation of all employees
• To understand outlet’s business target
• To be aware of Hotel standards and policies

Our proposition to you

In addition to a competitive compensation package, we believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels, as well as our own training school, the Shangri-La Academy. Our aim is always to keep and reward the very best. So each year we fill most of the company’s management positions via internal promotions and transfers and with over 50 projects in development around the world, the opportunities are endless.

We also recognize our responsibility to society and to the environment, and have developed policies and practises which make a real difference.

If you wish to be considered for this role, please send us your CV together with a cover letter which must include the following:

• salary expectations
• a brief overview of the reasons why you wish to join Shangri-La Hotel At The Shard
• specific details of your current entitlement to take up employment in the UK

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.