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Client Services Administrator

Employer
Nuffield Health
Location
England, London, Docklands
Salary
Up to £21216 per annum + gym & healthcare
Closing date
30 May 2018

Job Details

We are looking for a self-motivated individual to become part of our client services team within a dynamic and fast paced cross corporate site.

You will ensure a professional service is maintained at all times in compliance with Nuffield Health guidelines and in line with client demands and have a variety of responsibilities throughout this role.

Responsibilities:
Provide a first class approach to customer service and care, acknowledging all members and visitors that enter the facility
Be confident and competent in member interaction at the front desk and promote excellent rapport with members and within the Client Services team
Assist the management team in the day-to-day safe and effective operation of the facilities, including a full understanding of health and safety codes of practice
Ensure all eligible members and visitors complete appropriate documentation and comply with the rules and regulations of the facilities
To input data into the Gym Manager membership system ensuring that all details are kept accurate, confidential and up to date
Assist the Senior Client Services Administrator with membership payment and reconcile against the membership system, tracking all non-payees with effective follow-ups
Ability to manage all e-mails, queries, bookings and appointments, and ensure all bookings are completed effectively and confirmations sent to members
To provide the management team with accurate statistics on the daily appointments conducted within the Centres
To assist in the management of the Physiotherapy Clinic's diary and manage all client bookings and details
Ensure the cleanliness and professional appearance of the front desk at all times, with membership documents correctly filed in accordance with our data protection procedures.
To be well presented and professional in appearance at all times

Skills Required
Excellent communication and customer service skills
Strong and energetic personality
High personal expectations and standards
Ability to work well within a team
Excellent core IT skills
Knowledge of data entry, record keeping and cash handling
Proactive organisational skills and the ability to multitask
Excellent attention to detail
Experience of working in a corporate environment
Ability to work in a pressurised environment
Flexible and 'can do' attitude

Company

Company info
Mini-site
Nuffield Health

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