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Support Analyst - Hemel Hempstead

Employer
Bourne Leisure
Location
Hemel Hempstead, Hertfordshire
Salary
Competitive
Closing date
24 May 2018

Do you want a career in a fast-paced IT application support team, working for The Times 6th Best Biggest Company in the UK?

Haven, part of the UK's largest holiday provider Bourne Leisure, are currently looking for a bright and breezy team member to join our brand IT Application Support Team, who provide support to both our Park and Support Centre teams. Our Application Support Team are responsible for a variety of in-house developed and third-party vendor bespoke applications and websites, so there's never a dull moment. This is a great opportunity to join an expanding Team who love to put our Customers at the heart of everything we do.

As a brand we are proud of our award-winning team, having been recognised in so many different ways. Some of our proudest achievements are; The Times Top 30 Best Big Companies, British Travel Award winners, TTG Travel Awards winner, Green Tourism Awards, Travolution, Customer Service Training Awards Winner and many more.

As a Haven IT 1st/2nd Line Application Support Analyst you can take the first step into a rewarding career in IT!

The Purpose of the role:

  • Provide bright, breezy and helpful application support to all internal Team Members using Haven IT desktop and web-based applications.
  • Configuring new mobile devices for team members across the company.
  • Ownership of support issues from initial logging to resolution, keeping Colleagues informed all the way.
  • Support the monitoring of IT processes & applications to ensure they behave as expected.
  • Contribute to the administration of all Haven IT applications.
  • Create relevant and useful training documentation, share knowledge and support your Colleagues.
  • Test new developments (both web and application) for robustness and accuracy.

You will be:

  • Experienced in using analytical skills to forward-plan and to make effective, prioritised and timely decisions.
  • Comfortable with using and configuring mobile devices.
  • An excellent communicator, both written and verbal, knowing which type of communication fits the task at hand.
  • A self-starter with a high level of personal motivation who is able to work on their own initiative.
  • Highly organised with a meticulous attention to detail.
  • Someone who learns through experience and is questioning and inquisitive.
  • Willing to travel to any of our sites across the UK.
  • Happy to work as part of a Team providing out of hours support as part of a rota.

It would be great if you had:

  • Previous experience of support for bespoke business specific applications ideally in a 1st or 2nd line help desk role.
  • Good understanding of the Microsoft Office suite of applications
  • Experience of call logging systems ideally Remedy.
  • Any exposure to other programming/scripting languages.
  • Experience of testing applications/websites.

The Benefits of working with us:

  • Annual Salary and on bonus target dependant on experience and skills
  • Reward and recognition schemes including long service and team member of the month.
  • Externally recognised qualifications to give you the opportunity to develop and progress.
  • Discounted Bourne Leisure holidays for you, your family and friends.
  • Free use of many of the Park facilities and discounts off our food and retail outlets

We would love to hear from you if your skills match what we are looking for and you would love to be part of our Bright and Breezy Team. Visit us at www.havenjobs.co.uk to apply.

This role will require some weekend work.

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