Holiday Services Manager - Lowestoft

Holiday Services Manager - Broadland Sands Holiday Park, Lowestoft

KEY RESPONSIBILITIES

CUSTOMER SERVICE

• To greet & communicate with customers in a professional and courteous manner.
• To promote the company and the Park at all times with a positive approach.
• Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
• To ensure that you meet the company Customer Service standards and aim to exceed all customer expectations. To wear full, clean, pressed company uniform, including name badge at all times.

HEALTH & SAFETY

• The Company operates a Food Safety Policy together with a Health & Safety Policy.These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors whilst on company premises.
• To ensure that you complete the company Health & Safety induction and follow guidelines set.
• To work in a safe manner, with due diligence towards yourself, colleagues, customers and general public at all times.
• You must report accidents, incidents and hazards regarding Health & Safety to your Manager immediately.
• To ensure that fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.

 ADMINISTRATION

• It is your responsibility that your timesheet is completed, signed and submitted to your line manager by the end of your shift Sunday, to ensure payment of wages at the end of the month.
• To ensure that Holiday requests are passed to your line manager for approval, within the required timescale as outlined in the Company Procedure.
• You must adhere to the Park Holidays UK Ltd stock control and cash handling procedures, as instructed by your line manager or duty manager, if applicable.

ROLE SPECIFIC

• To attend any relevant training courses as recommended by the General Manager or the Company To have full knowledge of, use efficiently and train Park Vision to team and seasonal employees.
• To manage a budget for the Holiday Sales department, and to monitor and maintain effective control.
• To ensure that the operation meets the legal requirements, such as gas safety certificates and portable appliance testing certificates and to keep accurate records.
• Meet annual operating profit targets.
• Closely control all Park expenditure within your department.
• To use Grid Management to ensure all bookings are fully accounted for on Park Vision.
• Maximise occupancy of holiday hire fleet.
• Ensure that records are kept on each Holiday Home, such as records of carbon monoxide alarms and smoke alarms.
• To identify possible business opportunities within your department to help move the department forward.
• To set up and maintain a reliable and efficient system to deal with all correspondence and matters including hire fleet enquiries and complaints as they arise.
• To monitor the standards of cleanliness within the housekeeping department and ensure Company standards are achieved at all times.
• To complete random spot checks on hire fleet vans to ensure the company cleaning standard is adhered to. To ensure all hire fleet vans are ready for arrivals.
• Ensure chalets/Holiday Homes have keys all counted for.
• To operate a cash point and control monies and reception safe
• To complete all Welcome Packs with corresponding programmes, membership cards etc.
• To protect and maintain the Company’s assets
• To provide an information service on all Park activities, facilities and local services and attractions.
• To complete park returns and send information to HR before payroll cut off deadline.
• To monitor and manage hire fleet inventory, ensuring stock never runs too low and that all stock is accounted for at all times.
• To liaise with maintenance regarding van movement.
• To recruit, induct and train new employees within your department.
• To make out going sales calls up selling extended stays and upgrades.
• To ensure all outstanding balances are paid 56 (21days for sunbreaks) days prior to the guests arrival.
• To push Holiday Home Owners in the direction of sub-letting there Holiday Homes through the Company.
• Ensure sub-lets are to the Company standard.
• To monitor and ensure all gas and Electricity tests are within the legal date expected in Hire Fleet and sub-lets before customers frequent them.
• To cover reception and admin manager in the absence of colleagues.
• To meet and exceed annual operating targets

TEAMWORK

• To communicate with other members of the Park Holidays team, both internally and externally in a professional and courteous manner.
• To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
• You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time.Your co-operation will be appreciated but not abused.

Any Park Holidays UK staff member may be asked on occasion to perform additional or unrelated duties, after appropriate training has been given, if required