Assistant Front of House Manager - Springs

Assistant Front of House Manager - Ashby de la Zouch

40 hours per week to include evening and weekend working.

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire.

Champneys Health Resort Springs are looking for an Assistant Front of House (FOH) Manager to join lead their friendly and energetic front of house team. The Assistant FOH Manager will ensure high levels of customer service and standards are delivered consistently at Reception while supporting the management of the Front Office team on a daily basis. The Assistant FOH Manager will have the opportunity to implement training and coaching of the service standards of the FOH team in order to ensure great customer service is provided to our guests at all times.

The Assistant FOH Manager will deputise in the absence of the FOH Manager in day-to-day responsibilities including reviewing the department’s payroll as per the timetable and reporting any deviations to the General Manager and will also take on Duty Manager responsibilites on a rota basis. As part of the Assistant FOH Manager role, you will assist the FOH Manager with recruiting, managing, training and performance of all staff within the department to Champneys high standards which includes absence controls and conducting hearings when required in line with Champneys policies.

Our Assistant FOH Manager needs to be an effective communicator, with internal and external contacts. You will need to communicate with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance. As well as liaise with housekeeping regarding additional arrivals, departures and room moves. Liaise with other departments on all relevant information that may affect guest satisfaction.

We are looking for someone with at least 18 months experience working in a reception role and someone who has previously lead a team so if that sounds like you and you are looking for your next challenge with a company who provide great staff benefits then please get in touch.

PERSON SPECIFICATION

Qualifications

• NVQ in Hospitality or similar preferable but not essential

Experience

• Customer service experience essential

• Hotel or spa experience preferable

• Team leader experience advantageous

• Handling money

Skills

• Excellent communication for both internal and external contacts

• First class customer service

• Team worker

• Attention to detail and able solve queries with billing

• Ability to motivate and lead team members

• Problem solving in relation to dealing with guests

• Great attention to personal presentation, eye contact, body language and interaction.

Knowledge and Understanding

• Resort suite computer system - training can be given

• Have knowledge of the type of stays available and special offers that are running, communicating them to the team.

Other requirements

• Can-do attitude with desire to provide first class service
• Flexibility to work shifts including evenings, weekends and public holidays subject to rota as well as a willingness and ability to extend of change hours and days of work from time to time upon request and subject to operational requirements.