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Assistant Front Office Manager

Employer
Interstate Hotels & Resorts
Location
Holiday Inn Aylesbury, Aylesbury
Salary
Competitive Salary
Closing date
28 May 2018

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Requirements

  • As an integral member of the team you will deliver excellence to all our valued customers in our Reception and Nights departments.
  • You will be well organised, possess excellent communication skills, can work on your own initiative as well as motivating others, have a genuine desire to work in the hospitality industry.
  • You will have worked with a reputable and well known Central Reservations System.
  • You will strive to join an inspirational and growing business

The Role

As Assistant Front Office Manager you will responsible for:-

Managing the Front Office operation, ensuring delivery of exceptional guest service from each area to include reception and nights.

Assist in the development and achievement of sales targets in line with the annual budget through identifying and driving sales leads.

Ensure adequate resource planning and effective recruitment of front office team members ensuring departmental objectives for the team are set and provide continuous employee feedback through appraisal process and job chats.

Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently, achieving the best revenue streams at all times.

Ensure the team is trained and aware of how they deal with and resolve effectively customer complaints as and when they arise.

Maximise sales through up-selling, using incentives and promotions and most importantly drive guest loyalty through the recognised brand recognition programme.

Ensure awareness and compliance with all Health & Safety work practices.

Duty Management shifts are an integral part of this role.

 

The Person

You will have knowledge of working in a busy hotel reception and ideally you will be presently in a Reception Manager or Reception Supervisor position.

A knowledge of Front Office Operating systems will be an advantage.

Benefits

In exchange for your hard work and dedication we offer a comprehensive benefits package which includes:-

  • Pension Scheme operated by The People’s Pension 
  • Employee Assistance Programme
  • Free meals when on duty
  • Use of Gym and Pool facilities (where applicable so please delete as appropriate)
  • Discounted Room Rates across all Interstate Europe hotels plus discounted food and beverage when using this benefit.
  • Employee of the month scheme.
  • Other benefits as offered by your brand.

If you wish to be considered for this superb opportunity click ’apply’.   You must be eligible to work in the UK.

 

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