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Service Design & Transition Manager - Leeds

Employer
Asda
Location
Leeds
Salary
Competitive
Closing date
22 May 2018

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Service Design & Transition Manager

Asda are recruiting for an IT Service Design & Transition Manager to work within our Technology department. If you are looking for a new job, then Asda can offer you a FUN fast paced and exciting environment "Asda Culture". We put a lot of investment into our colleagues and we are committed to ensure that you will receive the relevant training to provide you with the opportunity to progress within the business.

You will be required to manage the day to day service design & transition deliverables relating to project delivery for one or more Technology services. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose.

Responsibilities:
  • Manage the Service Design and Transition of a portfolio of projects - reviewing, contributing and being responsible for the relevant project documentation throughout the IT Lifecycle.
  • Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.
  • Identify and communicate any issues and/or risks to the Project Team (IT & Business) and IT Service Teams.
  • Manage relationships with all relevant IT stakeholders to communicate the progress with transition activities/ deliverables.
  • Ensure (but not be responsible for) non-functional requirements are in place and fit for purpose.
  • Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.
  • Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.
  • Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.
  • Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.
  • Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed service.

What you'll need:
  • ITIL Qualifications:
  • ITIL Foundation v3 (essential)
  • ITIL Service Design (desirable)
  • ITIL Service Transition(desirable)
  • Managing a portfolio of projects
  • Stakeholder engagement
  • Experience of setting Service Acceptance criteria & Warranty Exit criteria and leading reviews
  • Experience of risk management
  • Knowledge of Change Management
  • Knowledge of Release Management

Asda benefits
  • Discretionary Bonus
  • Cash/Car Allowance
  • Family Healthcare (BUPA)
  • Sharesave Plan
  • Stakeholder Pension Plan
  • Colleague Discount
  • Free Parking

This position is open to Flexible Working / Part Time / Job Share

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