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Deputy Business Manager - Sheffield

Employer
The Light
Location
Sheffield, South Yorkshire
Salary
£25,000 - £27,000
Closing date
30 Apr 2018

Deputy Business Manager​ - Sheffield

Reports to: Business Manager

Direct Reports: Assistant Managers.

Responsibilities:

  • Responsible for delivering the operational running of the cinema on a day to day basis ensuring your management team are developed and equipped to deliver their role.
  • Deputise for the BM
  • Create and drive your own development opportunities
  • Working in Partnership with the BM, responsible for all recruitment, development and management of the cinema team, with particular responsibility for your direct reports.
  • Complete ad-hoc project work as required.
  • Perform the role of duty manager on a regular basis.

Managing People:

  • Ensure regular rotation of responsibilities in your management and supervisor teams.
  • Use effective communication methods to create an environment where high performance can be developed and maximised.
  • Implement, deliver and achieve the business objectives through your management team
  • Recruit, train, develop and manage performance of Supervisors and Team members through your management team
  • Review progress of own, and teams, objectives and take necessary action to ensure delivery
  • Hold monthly one to ones with direct reports with a focus on setting expectations and coaching too ensure that the highest standards of performance are delivered.
  • Support the delivery of regular team meetings with all cinema employees to ensure that the team is engaged, has a clear understanding of the vision and understands key communications.

Operations:

  • Deliver high levels of operational excellence across all aspects of the cinema too drive an improved customer experience.
  • Deliver business initiatives into the business ensuring their success
  • Key focus on ensuring film programming and staff scheduling is optimised to exploit all business opportunities.
  • Ensure the health and Safety and well-being off all staff and customers is to expected business standards
  • Ensure all business policies and procedures are followed too expected business standards.

Customer Service:

  • Ensure delivery of an excellent customer journey from start to finish
  • Consistently strive to improve the customer experience in your cinema
  • Empower teams to resolve any customer queries and give support, where required, to resolve high levels of complaints.
  • Engage with customers be being visible and responding to their needs.
  • Ensure the highest levels of Audio Visual presentation are maintained.

Finance:

  • Analyse all revenue opportunities and respond accordingly to ensure they are maximised
  • Deliver budgeted cost lines

Skills Required:

  • Proven experience of coaching and managing team
  • Customer facing industry experience
  • Managing performance and setting expectations with managers and team members
  • Proven track record in delivering operational excellence
  • P&L Management
  • Experience of managing building maintenance
  • Knowledge of film
  • IT Literate
  • Have or has held a DPS licence.

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