Deputy Business Manager - Sheffield
- Employer
- The Light
- Location
- Sheffield, South Yorkshire
- Salary
- £25,000 - £27,000
- Closing date
- 30 Apr 2018
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Deputy Business Manager - Sheffield
Reports to: Business Manager
Direct Reports: Assistant Managers.
Responsibilities:
- Responsible for delivering the operational running of the cinema on a day to day basis ensuring your management team are developed and equipped to deliver their role.
- Deputise for the BM
- Create and drive your own development opportunities
- Working in Partnership with the BM, responsible for all recruitment, development and management of the cinema team, with particular responsibility for your direct reports.
- Complete ad-hoc project work as required.
- Perform the role of duty manager on a regular basis.
Managing People:
- Ensure regular rotation of responsibilities in your management and supervisor teams.
- Use effective communication methods to create an environment where high performance can be developed and maximised.
- Implement, deliver and achieve the business objectives through your management team
- Recruit, train, develop and manage performance of Supervisors and Team members through your management team
- Review progress of own, and teams, objectives and take necessary action to ensure delivery
- Hold monthly one to ones with direct reports with a focus on setting expectations and coaching too ensure that the highest standards of performance are delivered.
- Support the delivery of regular team meetings with all cinema employees to ensure that the team is engaged, has a clear understanding of the vision and understands key communications.
Operations:
- Deliver high levels of operational excellence across all aspects of the cinema too drive an improved customer experience.
- Deliver business initiatives into the business ensuring their success
- Key focus on ensuring film programming and staff scheduling is optimised to exploit all business opportunities.
- Ensure the health and Safety and well-being off all staff and customers is to expected business standards
- Ensure all business policies and procedures are followed too expected business standards.
Customer Service:
- Ensure delivery of an excellent customer journey from start to finish
- Consistently strive to improve the customer experience in your cinema
- Empower teams to resolve any customer queries and give support, where required, to resolve high levels of complaints.
- Engage with customers be being visible and responding to their needs.
- Ensure the highest levels of Audio Visual presentation are maintained.
Finance:
- Analyse all revenue opportunities and respond accordingly to ensure they are maximised
- Deliver budgeted cost lines
Skills Required:
- Proven experience of coaching and managing team
- Customer facing industry experience
- Managing performance and setting expectations with managers and team members
- Proven track record in delivering operational excellence
- P&L Management
- Experience of managing building maintenance
- Knowledge of film
- IT Literate
- Have or has held a DPS licence.
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