Responsible Gambling Advisor - Stratford

Responsible Gambling Advisor - Stratford

About The Role

To support a dedicated specialist Player Protection team by advising both external and internal customers on responsible gambling.

The role will involve player protection related matters including constructing customer insight profiles, self-exclusion, reinstatement and age verification management. It will also involve high levels of data input, data management plus updating and maintaining information on computer systems.

Responsibilities

Working in partnership with other Ladbrokes Coral retail and digital departments to ensure delivery of player protection across the business

To pull together a detailed customer journey profile for review incl, verifying correct customer information, liaising with AML team for existing customer information, reviewing any self-exclusion history, liaising with retail shop teams for any behavioural triggers or any previous RG interactions and cross-checking any online data.

Actively listens, communicates and understands customer’s needs by building effective and sustainable relationships.

Respond promptly and effectively to customer communications.

Deliver a consistent and professional approach.

Provide Ladbrokes Coral customers with an excellent level of service.

To deliver the required process around all player protection administration e.g. Self-exclusion, re-instatement across the Ladbrokes Coral estate.

Ensuring that all data management is accurate, updated and maintained at all times.

Any other duties commensurate to the post as designated by the Responsible Gambling Team Leader and Retail Responsible Gambling Manager.

  Candidate requirements:

Confidence to deal with people at different levels of the business.

To have a good knowledge of the betting industry.

Must be able to work to strict deadlines and prioritise issues.

Organised and accurate.

MS Office skills are essential.

Strong verbal and written communication skills.

Highly motivated and well organised.

The ability to deliver the highest level of customer service.

Display and maintain a professional manner at all times.

Must be flexible in working hours.

At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.