Reservations Coordinator - London

Reservations Coordinator - Piccadilly, London

Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adrià, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

Your role

As a Reservations Coordinator you will provide administrative support to Rooms and the Food and Beverage Reservations Team and you will also help to organise guest requests with relevant departments within the hotel.

You will take and book restaurant reservations by the phone and respond to emails in the absence of the reservations agent (e.g days off & holiday).

Your role will also see you preparing daily arrival checks and updating Opera accordingly, updating all OTA emails and all new reservations that are received while processing payments where applicable.

Your profile

• Flexibility to work shifts including mornings, evenings and weekends
• A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
• A proven background in a similar role, ideally gained within a luxury 5* hotel
• Proven selling skills and attention to detail in product knowledge
• Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential and another language is advantageous

Benefits

• On duty meal
• Uniform provided and laundered
• Fantastic training & development opportunities
• Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’
• Recognition rewards, employee referral scheme, colleague football team
• Discounted room rates and F&B, as well as other lifestyle discounts

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.