Live Casino Executive (Maternity Cover) - Gibraltar

Live Casino Executive (Maternity Cover) - Gibraltar

About The Role

Role Purpose

The Live Casino Operations Executive is responsible for operational areas for Live Casino across all brands; Gala, Coral and Ladbrokes.

The Live Casino Executive will report to the Live Casino Manager.

Key Responsibilities

Reviewing Live Casino operational processes and finding optimal solutions for streamlined working

Ensuring all third party bonus tools are being optimised and used to their full potential

Provide regular and detailed analysis of player activity as directed by the Live Casino Manager

Acting as second line support to the Customer Services Team across all brands. Including operational escalations, responsible for managing the escalation of issues in a timely and considered manner

Monitoring and reviewing the products across all channels to ensure the best possible customer experience

Management of bonuses in IMS, creating bonus schemes and reviewing performance

To implement strict testing procedures to ensure accuracy of bonus templates

Collaborating with Digital Marketing teams to ensure offers are attractive and set up correctly

Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product

Interaction with other business areas to provide information, support and assistance as required

Working closely with the promotions team to ensure all promotional activity and CRM journey fulfilment is completed to a high standard

Assisting with ad-hoc operational tasks for all brands

Responsibility for managing documented daily procedure and tasks for use in training of new starters

Assisting with the training and development of new team members

Specialist Skills and Experience Required

Knowledge of customer servicing and retention strategies

Exemplary written and spoken English

 Ability to work effectively as part of both small teams and larger formal groups

Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint

Detail focused but able to see the “big picture” and maintain progress

Excellent communication, interpersonal skills, time management and organisation skills

Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation