Security Officer - London

Security Officer - Ham Yard Hotel

We are currently recruiting for a full time Security Officer to join our busy team located at the Ham Yard Hotel.

Taking direction from the Duty Manager, you will run the security operation of the hotel ensuring the safety and security of our guests at all times. Understanding what it means to deliver exceptional customer service and be able to exceed guest’s expectations is imperative to this role. You should have a warm, friendly and welcoming manner, and genuinely care about the guest experience as well as their safety and security.

Main Duties

• Welcome the guests to the hotel in a warm and professional manner
• Ensure the safety and security of our guests and staff
• Make recommendations for guests
• Regular security walks
• To maintain and deliver consistent Firmdale standards
• Upsell the hotel facilities
• Problem solving

Skills 

• SIA Licence
• Previous experience working as a Security Officer within a hotel environment
• Knowledge of London
• Flexibility
• Confident
• Excellent communications  and customer service skills
• A good approach to teamwork
• Excellent personal presentation
• Superb attention to detail

Why join Firmdale Hotels?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 and Number One in The Caterer Best Places to Work in Hospitality”
• HR Team of the Year at the Hotel Cateys 2017
• Restaurant Team of the Year, Ham Yard Hotel at the Hotel Cateys 2017
• Best Chef Development Strategy Award at the Springboard Awards 2017
• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016
• Firmdale Hotels – “Candidate Experience Award”, Caterer.com People Awards 2016
• Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016
• Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015

What are the Firmdale employee benefits?

• Competitive salary
• 28 days holiday (including bank holidays) increasing one day per years’ service
• Companywide and departmental incentives
• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
• Award winning training opportunities (WSET, supplier visits, Masterclasses to name a few)

What makes Firmdale such a special place to work?

• Quarterly Champagne receptions and annual employee recognition awards
• Employee led committees allow you to have your say, generate ideas and make a difference
• Social events and team activities (bowling, quiz nights, netball teams and more)
• Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups 

Hours Required:

42 hours per week (4 on 4 off)- weekends will be required occasionally 

This role is Days and Nights shifts on rota

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.