HR Shared Services Administrator - Nottingham

HR Shared Services Administrator - Nottingham

About The Role

Working as part of a team in our fast paced HR Shared Service Centre, you will provide an efficient HR Admin service to our employees and managers; this will include completing general HR admin duties as well as responding to employees via the telephone or via the HR case management system.
 
This role is a 6 months Fixed Term Contract
Accountabilities:
 
Ensure compliance with employment legislation, Ladbrokes Coral policies and procedures.
Promote HR self-help tools and desktop solutions and coach employees to use these tools effectively.
Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and "How to Guides".
Support the Employee Lifecycle team with administrative duties to ensure SLA's and customer service levels are maintained.Knowledge, Skills & Experience:
 
An understanding of the HR employee lifecycle
Experience using case management systems
Strong communication and written skills
Proficiency with MS Office (Word, Excel, Power point)
Experience of working as part of a team in a busy environment
Experience of dealing with complex queries and providing resolutions within SLA's