We are looking for a self-motivated individual to become part of our client services team within a dynamic and fast paced cross campus corporate site.

You will ensure a professional service is maintained at all times in compliance with Nuffield Health guidelines and in line with client demands and have a variety of responsibilities throughout this role.

Responsibilities:


* Provide a first class approach to customer service and care, acknowledging all members and visitors that enter the facility
* Be confident and competent in member interaction at the front desk and promote excellent rapport with members and within the Client Services team
* Assist the management team in the day-to-day safe and effective operation of the facilities, including a full understanding of health and safety codes of practice
* Ensure all eligible members and visitors complete appropriate documentation and comply with the rules and regulations of the facilities
* To input data into the Gym Manager membership system ensuring that all details are kept accurate, confidential and up to date
* Assist the Senior Client Services Administrator with membership payment and reconcile against the membership system, tracking all non-payees with effective follow-ups
* Ability to manage all e-mails, queries, bookings and appointments, and ensure all bookings are completed effectively and confirmations sent to members
* To provide the management team with accurate statistics on the daily appointments conducted within the Centres
* To assist in the management of the Physiotherapy Clinic's diary and manage all client bookings and details
* Ensure the cleanliness and professional appearance of the front desk at all times, with membership documents correctly filed in accordance with our data protection procedures.
* To be well presented and professional in appearance at all times

Skills Required

* Excellent communication and customer service skills
* Strong and energetic personality
* High personal expectations and standards
* Ability to work well within a team
* Excellent core IT skills
* Knowledge of data entry, record keeping and cash handling
* Proactive organisational skills and the ability to multitask
* Excellent attention to detail
* Experience of working in a corporate environment
* Ability to work in a pressurised environment
* Flexible and 'can do' attitude