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Activity Instructor/ Ranger - Prestatyn

Employer
Haven Holidays
Location
Prestatyn, Denbighshire (Sir Ddinbych)
Salary
NMW/NLW
Closing date
2 May 2018

Do you want a career as a Ranger/ Activity Instructor, working for The Times 4th Best Biggest Company in the UK?

This job will be a dual role throughout the season.

In low season you will be an Activity Instructor/Ranger, responsible for:

  • Providing an outstanding indoor and outdoor activity experience, ensuring service, quality and Consistency, within a clean and safe environment catering for all.
  • Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome and a first class service allowing a true 'escape from urban living' experience.
  • Engaging and build relationships with owners on park, actively socialising through attendance at owners' social occasions and being highly visible and approachable on park.
  • Create and support a 'sense of community' - a real family spirit.
  • Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.

In peak season (School Holidays) your focus will shift to Ranger based activities, responsible for:

  • Being guest focused and providing a first class service to all of our guests through 'nature' based
  • Outdoor activities such as bush craft.
  • Ensuring strict health and safety guidelines are adhered to at all times.
  • Providing a safe and secure environment for all guests
  • Offering and delivering the very best park activities and experiences
  • Supporting and encouraging guests to try new experiences and activities
  • Building rapport and engaging with our guests on park to support guest advocacy

The Benefits of working with us:

  • Free use of many of the Park facilities and discounts off our food and retail outlets.
  • Discounted Bourne Leisure holidays for you, your family and friends.
  • Reward and recognition schemes including long service and team member of the month.
  • Externally recognised qualifications to give you the opportunity to develop and progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

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