Skip to main content

This job has expired

Customer Proposition Manager - Shire Park

Employer
Tesco
Location
Welwyn Garden City, Hertfordshire
Salary
Competitive
Closing date
1 May 2018
Customer Proposition Manager - Part Time

To balance exceptional delivery for customers on what matters, engaging teams and colleagues, with the needs of the business. You are an expert and often the first layer of management of people or projects.Proposition development to improve the customer experience and shopping trip.



  • Create propositions: compelling and unique products, services and experiences that meet customer needs
  • Write the brief & developing concepts for these customer propositions, including our proposition canvas
  • Design and deliver rapid, iterative trials for the propositions
  • Assess trial results and recommend whether to proceed / amend / abandon the propositions
  • Use various sources to keep up to date with trends, competitors and Tesco customers. Interpret and use this information to initiate and influence new propositions that will enhance the customer shopping trip
  • Develop, maintain and utilise a great network to keep informed and get involved in key projects affecting the customer shopping trip
  • Ensure that customer propositions are affordable, scalable and ultimately profitable
  • Influence and gain support with key stakeholders and teams to mobilise propositions
  • Lead streams of work, ensuring that our team and other stakeholders remain true to the proposition vision
  • Ensure that all change is reviewed, successes are shared, improvements are acted upon and that learnings are carried forward to future propositions

  • Problem solving skills
  • Analytical skills, translating insight and trends into strategic opportunities
  • Proposition development
  • Building business cases
  • Relationship building skills
  • Effective meeting management
  • Able to communicate complex issues in a simple way
  • A passion for delivering a great experience to the customer
  • An ability to work under pressure and manage both upstream and downstream
  • Previous Proposition experience an advantage

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert