General Manager - Henley

General Manager - The Fitness Space, Henley

Fitness Space Henley is offering a unique opportunity for a General Manager to head up the team in this newly rebranded facility.

Fitness Space is a boutique gym concept created by former Olympic 400m athlete Tim Benjamin, focused on providing members a supportive, service orientated environment to achieve their goals.

Every member is assigned a dedicated Fitness Coach who programmes a member’s workout based on their likes, dislikes, DNA and goals they want to achieve.

Members benefit from a digitally integrated fitness experience in a state-of-the-art studio.

General Manager

Key Accountabilities:

• The General Manager will ensure the smooth day to day running of the facility including general operations and line management of all staff
• Devise and execute effective marketing, sales & retention plans
• Grow Fitness Space’s monthly membership revenue
• Grow and develop Fitness Space’s secondary spend projects

Key Competencies:

Industry knowledge

• Thorough and demonstrable understanding of the fitness industry and the day to day operations of a gym environment

Leadership:

• Manages multiple stakeholders effectively
• Get people’s buy in with the vision and what it means for them
• Challenge and support others to think differently
• Build rapport effectively
• Use a range of influencing techniques across stakeholder groups (team, Board, suppliers)
• Manage time effectively

Commerciality:

• Understand the businesses’ key commercial levers
• Ability to effectively report on your sales responsibility, particularly secondary spend projects and retention planning.

Role:

General Manager

Responsibilities

Planning & Reporting

• Devise effective operational plans and report against them to the Board on a weekly basis
• Report effectively against key financial levers (Monthly membership revenue, Secondary spend revenue etc.)

Retention

• Monitor retention analytically
• Execute successful retention strategies
• Understand the customer lifecycle in depth, seeking feedback to inform retention plans

Sales &
Marketing

• Devise successful marketing campaigns and ensure their successful execution in line with monthly targets
• Identify market opportunities and innovative ways to drive membership (residential and corporate), secondary spend and overall revenue growth
• Understand and explore industry trends to inform plans

People & Stakeholder

Management

• Line Management of staff
• Help direct reports to set and review measurable goals
• Identify recruitment needs and appoints effectively at various levels of the team
• Identify team’s training needs and executes effective development plans

Customer Service Management & Operations

• Organise staff rota effectively
• Proactively ensure service quality growth in line with customer service feedback
• Evaluate current systems and processes to ensure they are fit for growth
• Assure quality delivery across all service offerings

Commerciality & Strategy

• Manage budgets effectively
• Grow and develop secondary spend revenue streams
• Identify growth opportunities
• Identify and develop partnership opportunities

Fitness Space offers a highly competitive salary and commission structure creating sustainable, mutually beneficial working relationships.

If you feel you fit the profile of a Fitness Space team member and wish to apply for the position, please send a covering letter and CV by applying below.