Head Concierge, The Ned, London

How The Ned Happened

Taking over the City’s disused Midland Bank Building, Soho House & Co. and New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 250 bedrooms, 10 restaurants, bars, a member’s club, Barber & Parlour, Ned’s Club Gym & Spa, two swimming pools, along with six dedicated event spaces.

The Role

The Head Concierge is a key member of the front of house team and plays a pivotal role in the guest experience. Leading a large Concierge Team, you will ensure our guests experience unique, warm, and memorable service. You will have the ability to truly affect the guest’s overall experience not only in the hotel, but in London and beyond. Excellent, above and beyond style of service is the foundation of everything you do.
You will be a Concierge with proven prior leadership experience and exceptional people skills. You’ll and have the ability to read guests’ needs and customise every experience. You are great at multi-tasking and thinking outside the box. You are comfortable dealing with high profile guests from diverse backgrounds.

Key Qualities:
• Previous Concierge experience, preferably in London
• Proven leadership experience
• The ability to motivate, train and mentor the Concierge team
• Exceptional communication skills (verbal, listening, writing)
• Pro-active and reliable
• Comfortable with basic PC functions and Hotel Operating systems would be a plus
• Efficient in multi-tasking in high pressure environments
• Comfortable and able to carry luggage and guest items
• Passionate about helping people
• Creative thinker
• Have flexible availability

We Offer:
• One of the most competitive salaries in the industry
• 28 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Annual staff events
• Discounted rates at The Ned
• Fantastic career growth opportunities

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
We look forward to hearing from you.