Guest Room Attendant- Casual - Bradford
Posting Date Apr 16, 2018
Job Number 18000UKE
Job Category Housekeeping & Laundry
Location Hollins Hall Marriott Hotel & Country Club, Bradford, West Yorkshire
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
HOUSEKEEPER/GUEST ROOM ATTENDANT
A Guest Room Attendant is responsible for cleaning and maintaining high standards in guest bedrooms making sure they are clean, tidy and inviting for our guests on a day-to-day basis. Duties include:
changing of bed linens and towels;
vacuuming floors both in guest bedrooms and corridors;
the removal of dirty items;
dusting and polishing furniture, cleaning bathrooms and ensuring that all guest supplies are fully stocked and replenished;
checking that all appliances are present in the room and in good working order and reporting any item defects to senior management.
Policies and Procedures
Protect the privacy and security of guests and coworkers
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Maintain confidentiality of proprietary materials and information
Perform other reasonable job duties as requested by immediate Supervisor/Management
Address guests' service needs in a professional, positive, and timely manner
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Thank guests with genuine appreciation and provide a fond farewell
An eye for close attention to detail and pride in your work and the ability to work using your own initiative are essential for the successful fulfilment of this role, as well as a deep understanding and a passion for a genuine approach to service delivery, hotel cleanliness and guest satisfaction.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
Marriott International offers a wide range of employee benefits, to include free uniform and meals on duty, pension scheme, life assurance, preferential Worldwide room rates and long service recognition, to name just a few.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.