Asda

GM Colleague - Hatfield

Recruiter
Location
Hatfield
Salary
Competitive
Posted
16 Apr 2018
Closes
14 May 2018
Ref
AS6160418_1025199BR
Job Type
Part Time
Be the best you can be as a

Home and Leisure Colleague

How will you make a difference?

Here's the short answer;

Customer service is at the heart of everything that we do at Asda.. Every customer expects great service and Asda customers are no exception. We expect you to be warm and friendly to all our customers. In your role as Home and Leisure Colleague, you have a great opportunity to welcome customers, talk to them, sell to them and make their shopping trip so memorable. We treat our customer service very seriously, and to help us continually improve our standards of service, we have a mystery shopper survey. Everyone's target is 100% and you should always aim for 100% service to every customer you serve. We should also be passionate about the standards of shop keeping on the sales floor

Everyday matters

We're proud of our warm and friendly service. It's what our customers love and have come to expect. So we'll always expect you to:
  • Have a smile in your voice and always say 'hello' and 'goodbye' - and in between show an interest and find out customers' needs
  • Greet customers with a smile & use eye contact, always paying full attention to the customer you are serving
  • Courtesy is a big part of our warm and friendly service culture so remember the importance of saying please and thank you
  • Treat every customer as an individual; YOU may be the first person the customer speaks to in the store, and possibly the last. YOU can make a difference to the customer experience
  • If a customer has a complaint, try and resolve the problem yourself or quickly decide if it's an issue for a manager. Be sympathetic and don't get flustered. The way in which you handle any problems could be the reason why a customer comes back to shop with us
  • Familiarise yourself with the products you sell in the Home and Leisure department and get to know where customers can find them
  • Try to recommend additional products to meet customers needs. Help maximise sales (and customer satisfaction) by keeping shelves replenished and products always available. Be aware of promotions going on in the store and make sure customers are aware tooli>And much more!

Being the best you can be, every day

We're one big team, so we're looking for helpful, outgoing people who can get along with and support others.

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