Customer Service Assistant - Stoke-on-Trent
Customer Service Assistant - Hanley Club
20 Hours (cooking experience is required)
HOST - No two days are ever the same…..
Hosts are key to the success of our clubs, they make the difference to our customers having a good time or having a great time with us.
In this exciting multi skilled role, no two days will be the same, one day you could be working on front of house, the next on the bar, diner or book sales. The only constant is your love of working with customers and delivering a great experience every time.
We’re recruiting for Customer Hosts to join us at our Gala Bingo Club. Hosts are critical in our clubs, they make the difference to our customers having a good time or having a great time with us. Gala’s vision is all about making bingo fans creating a “Buzz” for our customers. In this role you will be front and centre helping us to achieve this by going out of your way to make sure customers have the best experience in all areas of the club. Our clubs are lively, fun and sociable and so our Hosts will thrive in this environment. Rooted in local communities, our many regulars love the fantastic service, the thrills and the social atmosphere of our clubs. Gala Bingo is the UK's Number 1 bingo operator with over 130 clubs, more than 5 million members and up to £28 million in prizes every week - and with a team of over 4,000 colleagues, there is scope to grow with us!
We’re looking for people who have passion, friendliness and are great at working within a team. You’ll have some previous experience of working face to face with customers, ideally within a leisure, hospitality or retail business but most importantly you’ll be friendly, lively and good-humoured. We’ll give you training on everything you’ll need to know, but you’ll need to bring with you enthusiasm for going the extra mile for our customers and an energy for delivering a ’Gala Buzz’ within seconds of a customer entering the club.
What’s In It For You...
We know that our Hosts make a real difference by delivering the BUZZ and so we work hard to make sure that great people in this role are rewarded for their input. You’ll also receive a great benefits package including up to 33 days holidays a year, pension and a range of other benefits that you’d expect from a leading leisure business of our size. There are also great opportunities to develop your career with us and join the Gala Bingo career path.
TeamGala Benefits include:
- Being part of our generous recognition and reward scheme - Gala Greats
- 28 days Annual Leave including public holidays
- Pension Scheme/Auto – Enrolment
- Love2Shop Everyday Benefit Scheme
We open our bingo clubs to suit our customer needs, therefore flexibility towards hours of work is a must in this role. In general, clubs are open from 9am to midnight and working hours will be within this timeframe.