Signature Living

Hotel General Manager - Liverpool

Liverpool, Merseyside
16 Apr 2018
14 May 2018
Job Type
Full Time

Hotel General Manager - The Dixie Dean Hotel

The Hotel

Dixie Dean is undoubtedly one of Liverpool’s most treasured icons and a footballing legend. The Dixie Dean Hotel will commemorate the life of Dixie both on and off the pitch with a luxury hotel, creating the world’s first Football Quarter. Featuring luxury hotel suites, premium onsite amenities, a stunning wedding and events space, and filled with never seen memorabilia, it’s set to be nothing short of extraordinary.

The Job

The General Manager role is fundamental in any successful Signature Living Group hotel. Whilst being an ambassador for the hotel, you will ensure the day to day runs smoothly and motivate the team to work in line with Signature Livings DNA.

  • Provide strong leadership, support and strategic direction to all departments
  • Develop and deliver long and short term strategic plans and budgets through knowledge, industry trends and financial opportunities, maximising the reputation and profitability of the hotel
  • Prepare, present and deliver all monthly operating budgets, marketing & sales plans and capital budgets to the senior management team
  • Ensure excellent guest standards by creating a personal and professional guest service
  • Ensure full compliance to hotel operating controls, regulations, SOP’s, policies, procedures and standards
  • Ensure complaints are dealt with efficiently and effectively, ensuring service recovery procedures are followed and delivered
  • Ensure management effectiveness by developing and retaining employees
  • Build and maintain great relationships with all stakeholders including suppliers
  • Safeguard the quality of operations both internal & external by completing regular audits and supervisions
  • Responsible for compliance in legalisation and regulation, including the Health & Safety Act, fire regulations etc
  • Any other reasonable duties are required by your line manager

The Ideal Candidate

  • You should have a friendly and welcoming personality, with a genuine desire to help and please others
  • The ability to work in a fast-paced environment, able to think clearly and make quick decisions whilst having a professional manner and a calm, rational approach
  • You must have a track record in success and innovation, with the ability to make things happen
  • Attention to detail is essential, ensure standards are high and the service is exceptional
  • Have excellent communication (written & verbal) and interpersonal skills, especially when dealing with guests who may not be fluent in English. It would be a bonus if you can speak another language (Irish doesn’t count)
  • Able to effectively prioritize and balance guest expectations with business priorities
  • Able to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skills
  • You must have flexibility, a 'can do' mentality and a positive attitude
  • You should be able to motivate the team, set direction, and lead by example


You should have at least 5 years’ experience working in the hospitality industry preferably in a luxury boutique style hotel. You should have at least 2 years of experience as a General Manager or Asst. General Manager.

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