St Pancras Renaissance

Guest Service Agent - London

Location
St Pancras, London
Salary
Competitive
Posted
16 Apr 2018
Closes
14 May 2018
Ref
18000I4H
Job Type
Full Time

Guest Service Agent​ - St. Pancras Renaissance Hotel

Start Your Journey With Us

Live life to discover something extraordinary. Discover the Iconic  St Pancras Renaissance Hotel London.

Not only are we an iconic brand that will shape and take your career to new heights, you will also be offered:

  • A unique opportunity to be part of an award winning brand where we celebrate your unique talent
  • Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
  • World class training and development 
  • A platform to shine- we recognize and reward great talent
  • Work alongside some amazing talent- award winning, experienced hospitality professionals
  • Discounted room nights, meals, uniform-the perks and benefits are fantastic!

We want individuals to bring their personal style to every experience, because where we work is so unique, we need to be too.

Inspired? Our Guest Service Agent could be the opportunity for you.

An exciting opportunity for a Guest Services Agent has arisen at London's most iconic hotel. If you are a talented professional, passionate about creating extraordinary experiences, then St Pancras could be the perfect hotel for you.

Here’s a snapshot of the role and its key responsibilities:

  • The Guest Services associate at St Pancras operates the telephone switchboard station in order to answer telephone calls
  • You will be responsible for answering calls, recording the guest requests for wake up calls, screening calls and other requests related to placing or receiving telephone calls
  • Log all guest requests or issues into computer, contact appropriate individuals or/and follow up with guests to ensure their request has been met to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest

We’ll be hiring a candidate that has:

  • Sustained and proven experience in a five-star, high volume environment
  • Demonstrable skills in guest services and hospitality
  • Excellent communication skills
  • A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards

If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Similar jobs

Similar jobs