Luton Hoo, Bedfordshire, now has an exciting opportunity available for a Front of House Apprentice to join our Reception and Concierge team.

Front of House Apprentice Overview

This is a new, exciting opportunity to complete a Front Office or Hospitality Service apprenticeship within a 5 * hospitality environment within our Reception and Concierge team. The Front of House Apprentice will play an important part in the Reception/Concierge function, dealing with all arrivals and departures. You shall be required to assist them with their luggage and ensure that they are made comfortable during their stay. You will be on hand to answer any guest queries and provide guests with information such as local restaurants, local tourism and transport needs from a train to a chauffer-driven car. This is a very customer focused position and will require you to think on your feet. This role will involve cash handling and credit card transactions as well as taking reservations and answering the switchboard. This is a fantastic opportunity for you to gain hands-on front of house experience whilst working towards your qualification.

Attributes/Experience

• Strong numeracy skills. IT literate. Excellent communication skills, both verbal and written. Ability to work in a team. Hospitality experience is desirable, but not essential. Driving licence is desirable, but not essential.

Benefits

As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include:

The opportunity to work in one of the country's foremost heritage hotels You will be working in one of the AA's Top 200 Hotels in the UK and Ireland and proud members of Small Luxury Hotels of the World and Condé Nast Johansens You will earn a share in the Company Gratuities scheme which is performance driven by you and your colleagues. We have an Employee Assistance programme managed by Hospitality Action to help you navigate through life's difficulties. There are a range of flexible benefits to help you manage your lifestyle including live in accommodation for some positions * We operate a childcare voucher scheme offering tax and NI relief when paying a registered childcare provider. Our reward and recognition scheme (GEM's - see more information on our careers website) has been highly praised during our Investors in People accreditation. At Elite Hotels, we offer fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations Company personal contributory pension scheme Meals on duty compliments of the Chef Quality uniforms provided and laundered Free car parking