Reception Shift Leader - Luton Hoo Hotel - St. Albans, Hitchin

 Luton Hoo Hotel, Golf and Spa in Bedfordshire now has an exciting opportunity for a

Reception Shift Leader

to join our Front of House Team

Reception Shift Leader Overview:

We are looking for an exceptional individual who is passionate about providing first class customer service to exceed our guests’ expectations.The role of the Reception Shift Leader is to assist the Reception Manager in the smooth running of Reception, Switchboard and Night Audit. To provide traditional hospitality and service excellence, offering a warm welcome to guests, whilst achieving agreed sales targets with a pro-active approach to existing and potential guests. You will be working in one of the country’s foremost heritage hotels and one of the AA’s Top 200 Hotels in the UK and Ireland; we are proud members of Small Luxury Hotels of the World and Condé Nast Johansens. 

Attributes/Experience:

You will possess excellent communication and customer care skills and have the ability to inspire and manage the Reception team; one to one training and good attendance management skills are essential.          

Hotel reception experience is required along with good IT Skills (Word/Excel), knowledge of Fidelio Opera Reservation and Rooms Management System and Telephone Switchboards.

Knowledge of Point of Sales Systems, NVQ Supervisor Level or equivalent and a 2nd language are all desirable.

Benefits:

• The opportunity to work in one of the country’s foremost heritage hotels, one of the AA’s Top 200 Hotels in the UK  and Ireland; proud members of Small Luxury Hotels of the World and Condé Nast Johansens.
• A share in the Company Gratuities scheme.
• An Employee Assistance programme.
• A range of flexible benefits to help you manage your lifestyle.
• A childcare voucher scheme.
• Our reward and recognition scheme; GEM’s.
• Fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations.
• Company personal contributory pension scheme.
• Meals on duty compliments of the Chef.
• Quality uniforms provided and laundered.
• Free car parking.
• Staff Accommodation.

About us:-

Luton Hoo, one of the country’s finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland.  Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from the M1.With our 2 rosette Wernher Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.  We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests’ expectations.