New opportunity not to be missed!

The Grand Hotel have an exciting opportunity for proactive and self motivated Room Service Manager to join our growing team. You will receive a competitive salary, plus excellent benefits.

Recently named as one of the "30 Best Places to Work in Hospitality" by The Caterer magazine, the Grand Hotel in Eastbourne is the UK's only five-star hotel by the sea.

The Grand Hotel, Eastbourne, is situated on the unspoiled elegant Victorian seafront facing the English Channel and is within easy walking distance of the town centre. The hotel has 152 bedrooms and suites, swimming pool and Health Club, and two restaurants - The Garden, which exudes period elegance yet maintains an intimate atmosphere and offers a menu of British fare, and the two rosette-awarded Mirabelle, recognised for high-quality fine dining.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

The Room Service Manager role:

As a Room Service Manager you are responsible to achieve the highest level of guest satisfaction and departmental profitability in a friendly team environment.

• As a Room Service Manager, you will ensure the smooth running of all aspects of the Room Service department. The team consists of three full time members of staff, plus casual employees to help with busy periods.
• You will ensure all staff members taking orders over the telephone answer in an efficient and friendly manner.
• You will oversee all aspects of the daily operation of the hotel's Room Service operation and report to the Food and Beverage Manager.
• You will work closely with the reception team who will take food orders during busy periods.
• You may be required to work in other food and beverage outlets when the business requires
• You will be working hours as required for the business, which will include evenings, weekends and some split shifts.

The Room Service Manager will:

• Have a good command of the English language, both verbal and written.
• Have proven experience as a supervisor or manager within a food and beverage department of a similar high- quality establishment.
• Have experience of supervising a team and resolving conflict.
• Be able a team player with a resilient and confident personality.
• Be computer literate, with knowledge of Microsoft Office and telephone systems.
• Possess a 'can do' attitude, attention to detail and be able to use their own initiative.

Benefits:

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:

• Excellent staff rate of £50 Bed & Breakfast in any of the four Elite Hotels, subject to availability.
• Free Car Parking.
• Free meals on duty.
• Corporate membership rate at the local leisure centre.
• Company personal contributory pension scheme.
• An attractive room rate for family with a 50% discount off our selling price.
• 30% discount on food, drinks and treatments.
• A share in the Company Gratuities scheme.
• An Employee Assistance program managed by Hospitality Action, including a free confidential counselling help line.
• A childcare voucher scheme.
• Staff Christmas party.
• Uniform provided.
• Discounted stays with Small Luxury Hotels of the World.