Reservationist - Luton
- Employer
- Elite Hotels
- Location
- Luton, Bedfordshire
- Salary
- Competitive
- Closing date
- 12 May 2018
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New vacancy not to be missed!
Luton Hoo Hotel Golf & Spa have an exciting opportunity for a dedicated and enthusiastic Reservationist to join our growing team.
You will receive a competitive salary, plus excellent benefits.
Luton Hoo Hotel Golf & Spa is one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience
The Reservationist role:-
- The Reservationist role involves dealing with all sales enquiries in Reservations for our luxury 5 star 228 bedroom hotel.
- Duties will include accurately taking all reservations and guest bookings using our computer system together with administration and liaising with the Reception team and Conference Office.
- Reservations work to our yield management system to ensure that occupancy and average room rates are maximized.
The Reservationist will:-
- Possess a 'can do' attitude, attention to detail and be able to use your own initiative.
- Be computer literate and have the ability to use a telephone switchboard with a good telephone manner.
- Have excellent customer service skills.
- Possess a good command of the English language, both written and verbal
- Have the ability to work under pressure, dealing with lots of information at once, and always with a smile on your face.
- Be able to demonstrate experience gained in the hotel reception, reservations, travel trade or other relevant background.
- Have outstanding communication and yield management skills, with proven success in a similar sales orientated role where monthly budgets and targets have been achieved.
Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:
- Free meals on duty.
- Uniform provided.
- Company personal contributory pension scheme.
- Excellent staff rate of £50 Bed & Breakfast in any of the four Elite Hotels, subject to availability.
- An attractive room rate for family with a 50% discount off our selling price.
- 30% discount on food, drinks and treatments.
- A share in the Company Gratuities scheme.
- An Employee Assistance program managed by Hospitality Action, including a free confidential counselling help line.
- Staff Christmas party.
- Free Car Parking.
- Discounted stays with Small Luxury Hotels of the World.
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