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Receptionist - Chichester

Employer
Park Holidays
Location
Chichester, West Sussex
Salary
NMW
Closing date
6 May 2018

Receptionist - Chichester

THE ROLE:

The successful applicant will be responsible for:

  • To attend any relevant training courses as recommended by the General Manager or the Company
  • To meet and greet holiday guests as the first point of contact for the park.
  • To have full knowledge of and to use efficiently the Park Vision system.
  • To carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
  • To provide an information service on all Park activities, facilities and local services and attractions
  • To provide an efficient reservations service to all resident guests
  • To book in guests on arrival in a courteous manner and relay any relevant information regarding the Park's
  • facilities to them
  • To efficiently operate the Park telephone system
  • To provide an efficient support service to resolve guest problems, housekeeping, maintenance, etc
  • To complete all Welcome Packs with corresponding programmes, membership cards etc
  • To issue and control all keys to guest accommodation
  • To operate Park mobile radio system
  • To take payment for holidays or caravan owners' accounts and issue receipts
  • To ensure the office and reception are clean at all times.
  • To open and process post as required.
  • To make out going sales calls up selling extended stays and upgrades.
  • To contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
  • To complete random spot checks on hire fleet vans to ensure the company cleaning standard is adhered to, as
  • and when requested by the Holiday Sales Manager.
  • To take hire fleet bookings face to face and over the telephone.
  • To ensure that all outstanding balances are paid 28 days prior to the guests arrival.
  • Maximise occupancy of Holiday Hire Fleet.
  • Ensure Chalets/ Holiday Home Keys are all accounted for.
  • To protect and maintain the Company’s assets.
  • To ensure all hire fleet vans are ready for arrivals.

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