Group Membership Sales Manager - Nationwide

Group Membership Sales Manager - Nationwide

The Club Company has developed a unique health and golf club concept in England combining a traditional golf environment with superb modern health and fitness facilities for the whole family in a Country Club environment. The Club Company currently own and operate 13 Country Clubs in England.

An exciting opportunity has arisen to join our Support team as the Group Membership Sales Manager.  The role will involve extensive travel and some overnight stays.

Job Purpose

• To provide motivation, support, training and development to the Sales Managers and their team at all Club Company sites within Group. To ensure the Sales Team achieve monthly contribution through membership sales.

Main Duties

• Visiting the clubs to work with the teams based on the needs of the site. This would include training, audits and the support required for the club to perform in line with its budget.

• Daily telephone communication with the sales teams to establish current performance, any issues in the department, provide advice, support, motivation and guidance

• General Managers – To work with and advise the General Managers on performance based issues and action required within the sales team. These actions and liaison should be followed up with the General Manager as and when required.

• Regular one-one and group based membership sales training in-line with the company standards in both health and golf membership sales. Additional training is to be given in order to meet the needs of individual, department or group.

• To ensure that all aspects of the sales process are being followed in line with the KPI’s at club level including putting in place specific plans, support and monitors for the key areas for example Lead Generation.

• Monthly KPI comparison report (for clubs looked after) to Chief Executive, Group Operations Manager following month end.

• To deliver a sales set up meeting at the beginning of each month with all Sales Managers. The content should include a previous month performance review, the up coming strategy for the month in hand and any group training that might be required.

• Recruitment Selection– To conduct a 20min Company standard telephone interview for all new recruits within 3 days of the GM’s second interview. To feedback results to the GM in order to make an objective decision on the right candidate.

• A minimum of 1 day’s full training for new recruits – Tour/Telephone/Overcoming objections/Prospecting. Training to be recorded on individuals file. Follow up review when necessary with no more than 4 weekly intervals. Liaison with GM prior to completion of individuals 12 week probationary period to establish performance standard.

• Club Audits – These are to be conducted on quarterly basis with a follow up to the clubs General Manager and Sales Manager with the appropriate action that would be required. The action points would be detailed with associated timescale for completion and follow up by the General Manager. These actions would identify any future training needs through KPI analysis. A review of the audits should be reported to the Chief Executive & Group Operations on an ongoing basis. Where possible the audit shouldn’t be conducted in the closing week of a financial period.

• To review and help in the production of the clubs membership sales planner on a monthly basis, once completed these should be circulated to the Group Marketing Department before the month end.

• To support clubs in the absence of Sales Manager

• To perform any related duties and special projects
• To carry out any reasonable management requests
• To attend any additional meetings or training sessions that may well be requested