Everyone Active

Membership Administrator | Leicestershire

Hinckley, Leicestershire
26 Mar 2018
23 Apr 2018
Job Type
Full Time

Membership Administrator - SLM Head Office, Hinckley

Full time - Competitive salary

Monday - Friday shifts between 9am - 5pm

The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.

Your main duties would be:

  • Process membership instructions, changes and cancellations in an accurate and organised manner meeting monthly deadlines to ensure the integrity of the direct debit income collection
  • Ensure all documentation of processes is up to date, streamlined and relevant, adhering to Service Level Agreements
  • Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration providing excellent customer service and resolution
  • Provide advice and training to our centres in relation to all membership processes
  • Use internal software systems including our main membership database; Join@Home; Helpdesk and our Everyone Active Website including Live Chat services - Assist in regular data cleansing to optimize system efficiencies taking on board any new technologies
  • Adhere to all current legislation

We would like to hear from you if you have:

  • Good knowledge of Microsoft Office package, MRM+2 an advantage
  • Excellent communication skills, time management and attention to detail a necessity
  • Customer service experience an advantage with the ability to work under pressure and meet deadlines
  • Good Team working as well as working on own initiative demonstrating flexibility to task is a must
  • An independent approach to learning and problem solving

For more details on the position or to apply, email a current CV to
the Senior Membership Team.

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