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Sales and Bookings Assistant - London

Employer
Electric Star Pubs
Location
Bethnal Green, London
Salary
Competitive
Closing date
23 Apr 2018

Job Details

Sales and Bookings Assistant - Bethnal Green, London

Our busy sales and bookings team looking after 6 venues in Central & East London and based at the Electric Star head office are now looking for a dynamic and energetic assistant. Do you have experience in the hospitality industry in reservations or sales or perhaps you are an administrator looking for the step up into a sales role? 

Electric Star prides itself on opening venues in locations that are on the up, taking over neglected sites and transforming them into quirky establishments that have a great ethos of serving great food and amazing drinks, with a backdrop of cutting edge DJ’s and events. We host weekly events such as a pub quiz, brunch, roast, cocktail evenings, so plenty of variety within this role. 

Previous experience working in a similar role/environment is essential.

Key Responsibilities:

  • Extensive bookings and diary management for 7 of the company’s venues
  • Answer all calls and email enquiries
  • Contact new enquiries made via the website using Collins (booking system)
  • Determine appropriate venue for customers/corporate clients
  • Upsell food & drink packages to maximize revenue
  • Confirm bookings and follow up ‘in progress’ enquiries to meet targets
  • Liaise with venue managers/kitchen operators regarding bookings
  • Contact customers post---event to gain feedback on their experience
  • Contribute ideas to grow the business
  • Assist with organising annual Bethnal Green street party and Hackney Downs festival
  • General office administrative duties as required

Key Skills and Experience:

  • Previous experience in a bookings/reservations/administrative/office role or environment is ESSENTIAL
  • Working knowledge of MS package & experience of Collins an advantage
  • Confident telephone manner is a must as cold calling is an integral part of the role
  • Excellent communication and interpersonal skills
  • Outgoing personality
  • Ability to resolve queries in a proactive, practical and positive manner
  • Exceptional attention to detail
  • Ability to work under pressure and manage competing priorities with minimum supervision
  • Flexible approach to work
  • A passion for your work, and where the business is going

If you possess all the necessary skills/experience and this role sounds ideal to you then please apply!

Company

The humble pub has had to innovate to stay alive, which is why the Electric Star group, an independent company, has managed to thrive and grow. Their pubs offer a safe haven from pretention & trends, concentrating on quality food, drink, people, entertainment and music in venues with character. 

Rob Star, the shining light behind the family of venues, is, fair to say, a legendary promoter. He's had a firm hand in seminal rave festivals (Tribal Gathering), through to the superclub era (Home), iconic clubbing destinations (Space, Ibiza) through to creating the massive Mulletover & Eastern Electrics brands. If anybody knows outstanding hospitality, it's Rob. 

His business expertise and deep connection with an army of party-goers meant that the next step was easy. You can't rave 24/7! (not even the Happy Mondays). So, opening a haven to relax in, eat, drink, socialise & be merry was an obvious choice. 

2008. The Star of Bethnal Green opened. Not without pressures & risks, it's since become the flagship venue for the group, establishing a people first policy where the staff are like family, the customers are friends, with it all running to a backdrop of live music & established DJ's who might pop in to do a set. 

Fast-forward a decade, and it's paying off beautifully. They've established a working culture where everybody gets heard, and collaboration is key, from marketing staff doubling as in-house DJs, to bringing in collaborative food partners like Paul Human of We Serve Humans to serve amazing food to amazing customers. Electric prides itself on its team, and rightly so. 

Electric Star Pubs aren't slowing down either. There’s always room for one more as long as the venue & location are right. Everything else will slot into place. 

If you see a boarded-up venue and have a flash of vision, then let us know (we do prefer a decent sized function room & garden). Email rob@electricstarpubs.co.ukIf it comes to fruition, there's a tasty £250 finders fee of free food & drinks for you.

Company info
Website
Mini-site
Electric Star Pubs
Telephone
02030588030
Location
359 Bethnal Green Road
LONDON
Greater London
E2 6LG
GB

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