Sales and Bookings Assistant - London

Bethnal Green, London
26 Mar 2018
23 Apr 2018
Job Type
Full Time

Sales and Bookings Assistant - Bethnal Green, London

Our busy sales and bookings team looking after 6 venues in Central & East London and based at the Electric Star head office are now looking for a dynamic and energetic assistant. Do you have experience in the hospitality industry in reservations or sales or perhaps you are an administrator looking for the step up into a sales role? 

Electric Star prides itself on opening venues in locations that are on the up, taking over neglected sites and transforming them into quirky establishments that have a great ethos of serving great food and amazing drinks, with a backdrop of cutting edge DJ’s and events. We host weekly events such as a pub quiz, brunch, roast, cocktail evenings, so plenty of variety within this role. 

Previous experience working in a similar role/environment is essential.

Key Responsibilities:

  • Extensive bookings and diary management for 7 of the company’s venues
  • Answer all calls and email enquiries
  • Contact new enquiries made via the website using Collins (booking system)
  • Determine appropriate venue for customers/corporate clients
  • Upsell food & drink packages to maximize revenue
  • Confirm bookings and follow up ‘in progress’ enquiries to meet targets
  • Liaise with venue managers/kitchen operators regarding bookings
  • Contact customers post---event to gain feedback on their experience
  • Contribute ideas to grow the business
  • Assist with organising annual Bethnal Green street party and Hackney Downs festival
  • General office administrative duties as required

Key Skills and Experience:

  • Previous experience in a bookings/reservations/administrative/office role or environment is ESSENTIAL
  • Working knowledge of MS package & experience of Collins an advantage
  • Confident telephone manner is a must as cold calling is an integral part of the role
  • Excellent communication and interpersonal skills
  • Outgoing personality
  • Ability to resolve queries in a proactive, practical and positive manner
  • Exceptional attention to detail
  • Ability to work under pressure and manage competing priorities with minimum supervision
  • Flexible approach to work
  • A passion for your work, and where the business is going

If you possess all the necessary skills/experience and this role sounds ideal to you then please apply!

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