Team Coordinator - Leeds

Roomzzz Team Coordinator - Headingley, Leeds

Combining the style of a boutique hotel with the convenience of a serviced apartment, we are not your typical hotel, our guests enjoy all the benefits of a normal hotel with added extras such as a free grab and go breakfast. Our Aparthotels can be found in new or adapted buildings typically in key cities and close to transport links. Our growth strategy means we are busy behind the scenes working on a number of new openings every year!

We are pleased to release a new position within our Roomzzz Aparthotel Brand. You will support the Roomzzz management team across all aspects of the business to deliver an effective support function to the hotels. Enabling key administrative tasks for Operations, Sales, Marketing, HR and Revenue Management. This new role is based in Leeds but occasional travel to other hotels will be as and when required.

You will be highly organised, have a passion for hospitality and providing exceptional service. An intermediate skill level is required in all Outlook software including Word, Excel. You will be a confident and effective communicator and have experience of working in a fast paced environment.

Main Duties:

• Compile the monthly Roomzzz Business Report on behalf of the management team
• Compile additional monthly reports and performance league tables as needed for the C.O.O.
• Support HR team in administration and coordination of HR profiles, job chats, appraisals, offers, reporting, etc
• Support rate loading for the sales team to PMS system
• Organise and track the sales leads producing a monthly league table
• Run and distribute sales and revenue reports as requested
• Coordinate CRS team reporting, benchmarking and performance metrics
• Coordinate the Operational team hotel reviews and audits
• Coordinate and manage the Complaints procedures and monitor online reputation
• Manage commission claims, agents and OTA’s as needed
• Systems support and IT requests
• Support purchasing system
• Coordinate departmental activity and meetings in line with the overall business plan to help departments and projects teams with admin and tasks to meet project deadlines
• Support and coordinate marketing requests and hotel requests, chasing and ensuring that deadlines are met
• Support revenue manager with reports and forecasting process
• Attend and assist with corporate exhibitions at various locations
• Support team with online content, systems management and reputation management through all channels – owned and 3^rd party
• Assist with the preparation and delivery of inductions
• To load vacant positions via Caterer.com and Search recruitment
• Create, type and send offer letters & contracts for new employees
• Process any corresponding paperwork for internal transfers & promotions
• Ensure accurate maintenance of all employee records and files
• Note take in any formal meetings including disciplinary hearings
• Assist with the implementation of the training and development plans
• Maintain confidentiality and security of employee and property records, files, and information.
• Assist the Senior Management Team to ensure all H&S, security and fire mandates are up to date
• Provide the accounts department with the relevant and up to date information for the workplace pension scheme
• Maintain full knowledge of company policies & procedures
• Responsible for updating mileage records
• Coordinate all internal & external training courses
• To consolidate group mystery shopper results
• To assist the COO and Operations Manager with any other duties

The role is 40 hours per week based around the business needs including weekends, bank holidays and shift coverage.

Salary is between £19,000poa - £21,000pa